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All Journal TRJ (Tourism Research Journal)
Ariani, Vitria
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Humanities Environmental Science

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Front Office Management Implementation at Mandaya Karawang Hospital Based on Hospitality Principles Leihitu, Izaak Samuel; Gunawijaya, Jajang; Ariani, Vitria
Jurnal Penelitian Pariwisata Vol 3 No 1 (2019): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i1.49

Abstract

Hospitals are increasingly needed by the public. The increasing demand makes hospital growth increase. An increase of 154.7% occurred between 1997 and 2017. However, the increase in hospitals was not in line with improved services. Many complaints come from patients to the services provided by the hospital. This research is a study using a combination of qualitative methods and quantitative methods. Data collection techniques in qualitative methods were by observation and interviews with informants who worked at Mandaya Hospital Karawang and Resinda Hotel Karawang managed by Padma Hotels as a comparison. Data collection on quantitative methods is by distributing questionnaires to 100 respondents of patients at Mandaya Hospital Karawang. The results showed that the principle of hospitality services is very relevant to be implemented in the Mandaya Hospital Karawang. The implementation of these policies changed the old culture that had been used to become a new culture with the principle of hospitality. Various efforts have been made by management to anticipate changes and maximize service. Front office employees who accept changes in policies and facilities are expected to be able to provide quality services to their patients. By quantitative methods, researchers found a correlation test showed that service quality had a strong and positive effect on patient satisfaction.
Analysis of Tourist Travel Pattern for Youth Travel Segment in Ambon Island Simasima, Tassya Yuliani; Ariani, Vitria; Ingkadijaya, Rahmat
Jurnal Penelitian Pariwisata Vol 1 No 1 (2017): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v1i1.5

Abstract

This study aimed to identify The Youth Travel Characteristic, The Youth Travel Pattern and The Model of Youth Travel Pattern Development in Ambon island. This study used descriptive methods approach. Mean and frequencies are for analyzing respondents’ characteristics. Travel Pattern was analyzed by using GIS software. SWOT analysis was used to develop the Travel Pattern Model. The respondents were 100 youth travels at the age between 15 years - 30 years who visited Ambon City. The research sampling technique was convenience sampling. The questionnaires were distributed between June 2017 – July 2017. This study found that youth travelers who visited Ambon Island was dominated by young local tourists, under 26 years old, well educated, searched for cultural and social values. The main information sources during the trip were from friends or internet and they tend to plan their travel independently or with their family and friends rather then using travel agencies. The main trip driver is outdoor with leisure activities on the beach. This study also found out that security was the most influencing factor in determining travel itinerary of youth traveler. During the trip in Ambon Island, youth traveler was formed five travel pattern. The most travel pattern was formed by youth traveler was a single point. The study developed four youth travel pattern models to incrase the number of youth traveler visiting Ambon Island
Co-Authors Jajang Gunawijaya, Jajang Leihitu, Izaak Samuel Rahmat Ingkadijaya Simasima, Tassya Yuliani