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All Journal Journal of Optimization System and Ergonomy Implementation
Khansa Zhafira Fitri
Universitas Pembangunan Nasional Veteran Jakarta
Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Transportation

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Perancangan Model Bisnis Usaha Washer Car Wash Tebet Berbasis Product-Service System (PSS) Khansa Zhafira Fitri; Nanang Alamsyah; Mohammad Rachman Waluyo; Wendy Febrianty Mardhiyah
Journal of Optimization System and Ergonomy Implementation Vol 3 No 02 (2025): Journal of Optimization System and Ergonomy Implementation
Publisher : Program Studi Teknik Industri S-1, Fakultas Teknik UPN Veteran Jakarta

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Abstract

This study aims to design a business model for Washer Car Wash in Tebet using the Product-Service System (PSS) approach as a strategy to enhance competitiveness in the vehicle wash service industry. A descriptive qualitative method was employed through observations, questionnaires, and interviews with the business representative. The PSS analysis was conducted to identify the current business model (existing), desired development (desire), and the most feasible recommendation (eligible). The findings indicate that the current model operates as a pure service business, with development potential toward product related service and pay per service unit. Based on the quadrant analysis, product pooling emerges as the most feasible development, implemented through the concept of a “One Stop Care Hub” that integrates multiple automotive services within a single location. This recommendation is expected to enhance customer value, operational efficiency, and the competitive positioning of Washer Car Wash.
Co-Authors Alamsyah, Nanang Mohammad Rachman Waluyo Wendy Febrianty Mardhiyah