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All Journal Jurnal Ilmiah Administrasita' Journal Social Engagement: Jurnal Pengabdian Masyarakat
Nurkumalasari Syam
Universitas Islam Makassar
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Transformasi Tata Kelola Publik melalui Governansi Digital pada Layanan Administrasi Kependudukan di Kabupaten Gowa Anisa Fitri fitri; Widyawati; Nina Agustina; Putri Dzakilla Handayani; Nurkumalasari Syam
Jurnal Ilmiah Administrasita' Vol. 17 No. 1 (2026): EDISI JUNI 2026
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v17i1.1135

Abstract

This study aims to analyze the transformation of public governance through the implementation of digital governance in population administration services at the Department of Population and Civil Registration of Gowa Regency. The development of information and communication technology has encouraged local governments to provide digital-based public services that are more effective, transparent, and accessible. However, the implementation of digital governance in regions that are still undergoing digital transition faces various challenges, particularly related to community digital literacy and service accessibility. This study employed a qualitative approach with a descriptive research design. Data were collected through observation, interviews, and documentation at the Department of Population and Civil Registration of Gowa Regency. The analysis referred to the Digital Government Transformation theory proposed by Janowski (2015), which consists of the dimensions of digitization, transformation, engagement, and contextualization. The findings indicate that the implementation of digital governance has transformed population administration services from a manual system into digital-based services through the use of WhatsApp, Google Forms and Spreadsheets, and eventually an integrated website-based service system. The implementation has improved service efficiency, accelerated administrative processes, reduced service queues, and expanded public access to services, particularly for communities in rural and remote areas. In addition, digital governance has encouraged changes in bureaucratic work patterns to become more systematic, transparent, and data-driven. Nevertheless, this study found that the implementation of digital governance still faces challenges related to community digital literacy, service system optimization, internet accessibility, and the adaptability of services to local community capacities. This study concludes that the success of digital governance is determined not only by technological readiness but also by the government’s ability to adapt public services to the social, geographical, and contextual needs of local communities.
Optimalisasi Administrasi Desa Menuju Kemandirian (Kolaborasi Responsif Optimalisasi Administrasi Desa) Aras Solong; Nurkumalasari Syam; Sahruddin Malik; Tetty Dwiyanti; Zulkarnain Umar; Subhan Djaya; Mariati Rahman; Djainuddin
Journal Social Engagement: Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 1 (2026): September 2026
Publisher : akultas Ilmu Sosial dan Ilmu Politik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55638/jsepkm.v3i1.694

Abstract

Sapa Publik merupakan kegiatan pengabdian berbasis kolaborasi yang diarahkan pada optimalisasi administrasi desa menuju kemandirian melalui penguatan pemahaman pelayanan administrasi, dialog dengan pemangku kepentingan desa, dan praktik penyusunan dokumen administrasi. Kegiatan dilaksanakan oleh Himpunan Mahasiswa Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas Islam Makassar di Aula Kantor Desa Bontolempangang, Kecamatan Bontoa, Kabupaten Maros pada 30 April 2026. Sasaran kegiatan meliputi perangkat desa, admin desa, dan kelompok Penggerak Kesejahteraan Keluarga (PKK), dengan mahasiswa berperan sebagai fasilitator dan mitra pembelajaran. Pelaksanaan menggunakan pendekatan partisipatif-deskriptif melalui koordinasi, penyampaian materi, dialog, workshop, praktik penyusunan surat administrasi, dan dokumentasi. Hasil kegiatan menunjukkan bahwa peserta mengikuti rangkaian kegiatan secara antusias dan memperoleh pemahaman yang lebih baik mengenai mekanisme pelayanan administrasi desa, struktur surat-menyurat, serta pentingnya pelayanan yang cepat, transparan, dan akuntabel pada era digital. Praktik langsung membantu peserta memahami penerapan materi dalam konteks administrasi desa. Kegiatan juga memperkuat interaksi antara mahasiswa, pemerintah desa, dan masyarakat. Meskipun terdapat kendala teknis dan keterbatasan partisipasi sebagian anggota tim, kolaborasi antar pihak memungkinkan kegiatan berjalan sesuai rencana. Kegiatan ini menunjukkan bahwa pendampingan berbasis dialog dan praktik dapat menjadi sarana penguatan kapasitas administrasi desa sekaligus ruang pembelajaran mahasiswa dalam mengimplementasikan prinsip pelayanan publik.
Co-Authors Anisa Fitri fitri Aras Solong Djainuddin Mariati Rahman Nina Agustina Putri Dzakilla Handayani Sahruddin Malik Subhan Djaya Tetty Dwiyanti Widyawati Zulkarnain Umar