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All Journal Jurnal Office Jurnal Identitas Ininnawa: Jurnal Pengabdian Masyarakat Perkembangan Kajian Sosial PENA BANGSA: BISNIS DAN TATA KELOLA PUBLIK ADPTIF
Nina Agustina
Universitas Negeri Makassar
Humanities Economics, Econometrics & Finance Education Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City Herlina Sakawati; Nina Agustina; Sulmiah Sulmiah
Jurnal Office Volume 7, Number 1, January-June 2021
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v7i1.19819

Abstract

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect
Analisis Strategi Peningkatan Kualitas Pelayanan Publik pada Bidang Persampahan di Kabupaten Mamuju Sulmiah Sulmiah; Syawalia Fitri; Nina Agustina
Jurnal Identitas Vol 5 No 2 (2026): Jurnal Identitas
Publisher : Program Studi Administrasi Publik Fakultas Sosial dan Humaniora Universitas Muhammadiyah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52496/identitas.v5i2.893

Abstract

Artikel ini membahas strategi peningkatan kualitas pelayanan publik pada bidang persampahan di Kabupaten Mamuju sebagai respons atas masih rendahnya kinerja layanan dan meningkatnya kompleksitas permasalahan sampah di daerah. Penelitian ini bertujuan menganalisis kondisi dan permasalahan pelayanan persampahan, mengidentifikasi faktor internal dan eksternal yang memengaruhi kualitas pelayanan, serta merumuskan strategi peningkatan kualitas pelayanan publik bidang persampahan. Penelitian menggunakan pendekatan kualitatif dengan tipe deskriptif-analitis. Data dikumpulkan melalui wawancara semi-terstruktur, observasi, dan studi dokumentasi terhadap Dinas Lingkungan Hidup dan Kebersihan Kabupaten Mamuju, unit pelaksana teknis, petugas lapangan, serta masyarakat pengguna layanan. Analisis data dilakukan secara tematik dengan menggunakan Matriks Evaluasi Faktor Internal (EFI), Matriks Evaluasi Faktor Eksternal (EFE), dan matriks SWOT. Hasil penelitian menunjukkan bahwa posisi strategi DLHK Kabupaten Mamuju berada pada Kuadran III, yang mengindikasikan perlunya penerapan strategi turnaround, yaitu pembenahan kelemahan internal untuk memanfaatkan peluang eksternal. Strategi prioritas yang dihasilkan meliputi pembangunan TPS 3R secara bertahap, penguatan kerja sama dengan sektor swasta, pengadaan infrastruktur pendukung, pengembangan komunitas peduli sampah, serta prioritisasi alokasi anggaran. Penelitian ini menyimpulkan bahwa peningkatan kualitas pelayanan publik bidang persampahan memerlukan pendekatan strategis yang terintegrasi antara penguatan kapasitas internal organisasi dan pemanfaatan peluang eksternal. Penelitian ini dibatasi pada aspek manajerial dan strategis pelayanan persampahan serta belum mengkaji secara mendalam aspek teknis pengolahan sampah.
Digitalisasi Manajemen Referensi Karya Ilmiah Mahasiswa Melalui Pendampingan Intensif Penggunaan Aplikasi Mendeley di Prodi Ilmu Administrasi Negara JIA FIS-H UNM Nina Agustina; Herlina Sakawati; Anisa Fitri; Putri Dzakila Handayani; Nurul Ayuni
Ininnawa : Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2026): Vol. 4 No. 1 (2026): Volume 04 Nomor 01 (Mei 2026)
Publisher : Program Studi Manajemen FEB UNM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pkrnv040

Abstract

Penulisan karya ilmiah merupakan aktivitas penting dalam bidang akademik, namun ketelitian pengutipan sering kali menjadi kendala bagi mahasiswa tingkat akhir akibat penerapan metode manual yang tidak efisien. Pengabdian kepada masyarakat ini bertujuan untuk mengatasi minimnya literasi teknologi rujukan melalui program digitalisasi manajemen referensi menggunakan aplikasi Mendeley Reference Manager. Kegiatan dilaksanakan di Program Studi Ilmu Administrasi Negara JIA FIS-H UNM dengan melibatkan 54 mahasiswa sebagai peserta dan 5 dosen tim pengabdian sebagai fasilitator. Metode pelaksanaan dirancang secara berkesinambungan melalui tiga tahapan utama, yaitu sesi ceramah (transfer of knowledge), sesi praktik (hands-on experience), dan evaluasi komprehensif. Hasil evaluasi peserta menunjukkan adanya peningkatan kompetensi yang sangat signifikan dari kondisi pre-test ke post-test. Skor rata-rata aspek pengetahuan dasar manajemen referensi meningkat dari 71% menjadi 89%, aspek operasional aplikasi Mendeley melesat dari 75% menjadi 94%, serta kemampuan sitasi dan daftar pustaka otomatis naik dari 77% menjadi 93%. Capaian akhir pasca-pelatihan (89%–94%) ini telah melampaui indikator keberhasilan yang ditetapkan sebesar 80%. Dengan demikian, kegiatan pendampingan intensif ini terbukti berhasil sepenuhnya dalam mendigitalisasi tata tulis rujukan ilmiah mahasiswa agar lebih presisi, efisien, mandiri, dan bebas dari plagiarisme.
Public Service Innovation through SIMRS at Daya Regional Public Hospital, Makassar Anisa Fitri; Sulmiah; Putri Dzakilla Handayani; Nina Agustina; Widyawati
Perkembangan Kajian Sosial Vol. 3 No. 1 (2026): April 2026
Publisher : Teras Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/perkasa.v3i1.584

Abstract

This study aims to analyze public service innovation through the Hospital Management Information System (HMIS) at Daya Regional Public Hospital, Makassar. The research focuses on examining how information technology-based innovation is implemented in hospital services and identifying the benefits and challenges of HMIS implementation in supporting healthcare services. This study employed a qualitative approach with a case study design. Data were collected through in-depth interviews, observation, and documentation involving hospital management staff, healthcare workers, and service users at Daya Regional Public Hospital, Makassar. Data analysis was conducted using the interactive analysis model of Miles, Huberman, and Saldaña, which includes data condensation, data display, and conclusion drawing. The study used Everett Rogers’ Diffusion of Innovation theory as the analytical framework, focusing on five dimensions: relative advantage, compatibility, complexity, trialability, and observability. The findings indicate that the implementation of HMIS has contributed to improving administrative efficiency, accelerating patient data management, strengthening coordination among hospital units, and creating more organized and integrated healthcare services. The use of digital registration systems, electronic medical records, and integrated service management has improved the effectiveness of public healthcare services. However, the study also found several challenges, including unstable internet networks, limited technological infrastructure, and uneven integration across several service units. The study concludes that the success of information technology-based public service innovation is influenced not only by technological factors but also by organizational readiness, human resources, and infrastructure support in sustaining digital healthcare services.
Efektivitas Tata Kelola Kolaboratif Multi Sektor dalam Percepatan Penurunan Stunting di Kabupaten Bone Anisa Fitri; Sulmiah; Nina Agustina; Widyawati; Dewi Sulfa Saguni
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 1 No. 2 (2025): December 2025
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v1i2.549

Abstract

This study aims to analyze the effectiveness of multi-sector collaborative governance in accelerating stunting reduction in Bone Regency. This research departs from the still high prevalence of stunting which has an impact on the quality of human resources and regional economic productivity. The research approach used is qualitative descriptive with data collection techniques through interviews, observations, and documentation of stakeholders. Data analysis uses the Miles, Huberman, and Saldana models through the stages of reduction, presentation, and drawing conclusions. The results of the study show that cross-sector collaboration in reducing stunting in Bone Regency has been quite effective from the five dimensions of collaboration effectiveness according to Roberts (2016), namely common goals, mutuality, enabling environment, trust, and certain personal characteristics. This collaboration has contributed to reducing the prevalence of stunting from 25.3% in 2023 to 21.9% in 2024 based on e-PPGBM data. The conclusion of this study confirms that adaptive and evidence-based collaborative governance is effective in accelerating the achievement of stunting reduction targets in Bone Regency.
Pengaruh Tata Kelola dan Partisipasi Masyarakat Terhadap Efektifitas Pengelolaan Dana Desa di Desa Mattirobulu Kabupaten Bone Nina Agustina; Herlina Sakawati; Anisa Fitri; Putri Dzakila Handayani; Dewi Sulfa Saguni
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 1 No. 2 (2025): December 2025
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v1i2.556

Abstract

This study aims to determine the influence of governance and community participation on the effectiveness of village fund management in Mattirobulu Village, Bone Regency. The underlying problem is weak governance, which has a direct impact on the low level of community participation. Governance processes such as Musrenbangdes (Village Development Planning Meeting) are often carried out merely as a formality and not in accordance with regulations, so that community participation in planning is not optimally accommodated. This research is a quantitative study using a descriptive approach. Data were collected through observation, interviews, questionnaires, and documentation. The data analysis techniques used include instrument validity and reliability tests, descriptive statistical analysis, normality tests, and inferential statistical analysis. The results show that the coefficient of determination (R Square) for the governance and community participation variables is 0.772. This indicates that governance and community participation together are able to explain 77.2% of the variance in the effectiveness of village fund management in Mattirobulu Village, which can be categorized as strong. This means that good governance is inherently linked to meaningful community participation, and effective village fund management cannot be separated from sound governance systems and active community involvement.
Kualitas Layanan Transportasi Umum: Studi Kasus pada Pelayanan Bus Trans Mamminasata Kota Makassar Putri Dzakilla Handayani; Anisa Fitri; Nina Agustina; Nurul Ayuni; Dewi Sulfa Saguni
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 1 No. 2 (2025): December 2025
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v1i2.557

Abstract

The development of Makassar City as an economic activity center in Eastern Indonesia demands the availability of efficient, safe, and comfortable public transportation for the community. Through the Buy The Service (BTS) policy, the government introduced the Trans Mamminasata Bus as an effort to improve sustainable urban mobility. However, over time, the usage rate of this service has experienced a significant decline, indicating a persistent gap between public expectations and the actual service delivered. This study aims to analyze the service quality of the Trans Mamminasata Bus based on the five dimensions of Servqual: tangibles, reliability, responsiveness, assurance, and empathy. The approach used is descriptive qualitative, with data analysis conducted through the stages of reduction, presentation, and conclusion drawing using the Miles and Huberman model. The results show that the Trans Mamminasata Bus has contributed to improving the quality of public transportation in Makassar through adequate facilities and the implementation of a digital service system. However, issues remain regarding punctuality, inadequate bus stop conditions, and limited service information. Overall, the service quality is considered good but requires improvement in facility maintenance and public outreach. These findings are expected to provide input for local governments and operators in strengthening a public transportation system that prioritizes community satisfaction and ensures service sustainability in the future.
Analisis Strategi Peningkatan Kualitas Pelayanan Publik pada Bidang Persampahan di Kabupaten Mamuju Sulmiah Sulmiah; Syawalia Fitri; Nina Agustina
Jurnal Identitas Vol 5 No 2 (2025): Jurnal Identitas
Publisher : Program Studi Administrasi Publik Fakultas Sosial dan Humaniora Universitas Muhammadiyah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52496/identitas.v5i2.893

Abstract

Artikel ini membahas strategi peningkatan kualitas pelayanan publik pada bidang persampahan di Kabupaten Mamuju sebagai respons atas masih rendahnya kinerja layanan dan meningkatnya kompleksitas permasalahan sampah di daerah. Penelitian ini bertujuan menganalisis kondisi dan permasalahan pelayanan persampahan, mengidentifikasi faktor internal dan eksternal yang memengaruhi kualitas pelayanan, serta merumuskan strategi peningkatan kualitas pelayanan publik bidang persampahan. Penelitian menggunakan pendekatan kualitatif dengan tipe deskriptif-analitis. Data dikumpulkan melalui wawancara semi-terstruktur, observasi, dan studi dokumentasi terhadap Dinas Lingkungan Hidup dan Kebersihan Kabupaten Mamuju, unit pelaksana teknis, petugas lapangan, serta masyarakat pengguna layanan. Analisis data dilakukan secara tematik dengan menggunakan Matriks Evaluasi Faktor Internal (EFI), Matriks Evaluasi Faktor Eksternal (EFE), dan matriks SWOT. Hasil penelitian menunjukkan bahwa posisi strategi DLHK Kabupaten Mamuju berada pada Kuadran III, yang mengindikasikan perlunya penerapan strategi turnaround, yaitu pembenahan kelemahan internal untuk memanfaatkan peluang eksternal. Strategi prioritas yang dihasilkan meliputi pembangunan TPS 3R secara bertahap, penguatan kerja sama dengan sektor swasta, pengadaan infrastruktur pendukung, pengembangan komunitas peduli sampah, serta prioritisasi alokasi anggaran. Penelitian ini menyimpulkan bahwa peningkatan kualitas pelayanan publik bidang persampahan memerlukan pendekatan strategis yang terintegrasi antara penguatan kapasitas internal organisasi dan pemanfaatan peluang eksternal. Penelitian ini dibatasi pada aspek manajerial dan strategis pelayanan persampahan serta belum mengkaji secara mendalam aspek teknis pengolahan sampah.
Co-Authors Anisa Fitri Dewi Sulfa Saguni Herlina Sakawati Nurul Ayuni Putri Dzakila Handayani Putri Dzakilla Handayani Sulmiah Sulmiah, Sulmiah Syawalia Fitri Widyawati Widyawati