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All Journal Jurnal Akuntabilitas Manajemen Pendidikan Jurnal Kepariwisataan
Perdaning Widyanti
Yogyakarta State University
Arts Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Performance Analysis of Administrative Staff at the Faculty of Social and Political Sciences Universitas Negeri Yogyakarta Using the Customer Satisfaction Index and Importance Performance Analysis Perdaning Widyanti; Aprilianti Wulandari; Triyanto; Alnico Imam Nugroho; Shahzeb
Jurnal Akuntabilitas Manajemen Pendidikan Vol. 14 No. 1 (2026): April
Publisher : Faculty of Educational Sciences, Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jamp.v14i1.97358

Abstract

This study aims to analyse the performance of educational staff at Yogyakarta State University (UNY) using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods. Data was collected through questionnaires from 391 student respondents from various study programmes. The CSI calculation results showed a satisfaction level of 75.46%, which falls into the satisfied category. The IPA analysis identified service indicators that need to be prioritised for improvement, particularly in terms of supporting facilities and access to library collections. Overall, the performance of educational staff is considered good but still requires improvement in certain aspects to align with student expectations.
Gastronomi sebagai Identitas Kota dan Daya Tarik Destinasi Wisata: Studi Kasus Kota Jeonju, Korea Selatan Ragil Noviatni; Perdaning Widyanti
JURNAL KEPARIWISATAAN Vol 25 No 2 (2026): Jurnal Kepariwisataan
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v25i2.2208

Abstract

Gastronomy is increasingly recognised as an important element in the development of tourist destinations, not only as a culinary experience, but also as a representation of a city's cultural identity. This article discusses how the city of Jeonju in South Korea capitalises on gastronomy, particularly bibimbap, as both the city's identity and an international tourist attraction. This study uses a qualitative approach with a case study method, based on literature analysis, secondary data, and official documentation from the city government and international institutions. The results show that Jeonju's success in positioning itself as a ‘UNESCO City of Gastronomy’ is not only supported by its rich local cuisine, but also by supportive government policies, protection of intangible cultural heritage, development of culinary education institutions, and the organisation of global festivals. The discussion also shows that strengthening gastronomy as a city identity can enhance the positioning of tourist destinations in the global market and encourage local creative economic growth. This study provides academic implications for the development of gastronomy-based city branding theory, as well as practical implications for other city governments that wish to make cuisine a tourist attraction.
Co-Authors Alnico Imam Nugroho Aprilianti Wulandari Ragil Noviatni Shahzeb Triyanto