Kartika Dyah Nurwiani
Universitas Muhammadiyah Ponorogo, Indonesia

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Digital Banking sebagai Strategi Peningkatan Kualitas Layanan Nasabah : Studi Kasus pada Bank Konvensional Kartika Dyah Nurwiani; Dyah Putri Kusstia Dewi; Yuniar Jamil Syahrir Bakhri; Zainal Mustaqim; Diana Pramudya Wardhani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 2: Februari 2026
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/j-ceki.v5i2.15936

Abstract

Perkembangan teknologi informasi mendorong bank konvensional untuk melakukan transformasi layanan melalui penerapan digital banking sebagai strategi peningkatan kualitas layanan nasabah. Digital banking tidak hanya berfungsi sebagai sarana transaksi, tetapi juga berperan penting dalam meningkatkan kemudahan akses, kecepatan layanan, keamanan, serta kenyamanan nasabah. Penelitian ini bertujuan untuk menganalisis peran digital banking sebagai strategi peningkatan kualitas layanan nasabah pada bank konvensional. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan metode studi kasus berbasis penelitian terdahulu (literature-based case study), melalui penelaahan artikel ilmiah dan jurnal terakreditasi Sinta yang relevan dengan topik digital banking dan kualitas layanan. Teknik analisis data dilakukan menggunakan analisis isi (content analysis) untuk mengidentifikasi pola dan temuan utama dari penelitian sebelumnya. Hasil penelitian menunjukkan bahwa implementasi digital banking berkontribusi positif terhadap peningkatan kualitas layanan nasabah, yang tercermin dari kemudahan penggunaan, keandalan sistem, keamanan layanan, serta meningkatnya kepercayaan dan kepuasan nasabah.
Reimagining Islamic Human Resource Management: Integrating Islamic Work Ethics, Human Capital Development, and Organizational Sustainability Kartika Dyah Nurwiani; Sri Hartono; Fatkhur Rohman Albanjari
Berkala Ilmiah Pendidikan Vol. 6 No. 3 (2026): In Press Issue
Publisher : Scidac Plus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51214/bip.v6i3.2321

Abstract

Islamic Human Resource Management (IHRM) has increasingly attracted scholarly attention as organizations seek practices that integrate ethical values, employee development, organizational capability, and long-term sustainability. However, existing research remains fragmented, with Islamic Work Ethics (IWE), human capital development, organizational capability, and organizational sustainability generally examined as separate streams rather than interconnected components of an integrated IHRM architecture. This study systematically synthesizes literature on IHRM and IWE to identify mechanisms through which Islamic ethical orientation contributes to human capital, capability, and sustainability. Following the PRISMA 2020 reporting framework, a systematic literature review with an integrative qualitative synthesis was conducted across Scopus, Web of Science, ScienceDirect, Emerald, SpringerLink, and Google Scholar. The review documented 360 identified records, from which 25 core peer-reviewed articles published between 2020 and 2026 were selected and thematically analyzed. Findings indicate that IWE functions not merely as a normative principle but as an ethical-behavioral mechanism associated with motivation, commitment, psychological resources, moral identity, organizational identification, knowledge sharing, and ethical behavior. The synthesis identifies a multistage relationship where IHRM provides the context, IWE shapes psychological and behavioral resources, and knowledge-sharing processes facilitate human capital mobilization. Organizational capability converts these resources into collective organizational value, while organizational sustainability constitutes the long-term outcome. Consequently, the study develops an integrative theoretical framework connecting previously fragmented ethical, human capital, capability, and sustainability perspectives. While serving as a theoretical architecture rather than an empirically validated causal model, it provides a foundation for future longitudinal, multilevel, comparative, and mixed-method research.