Garuda - Garba Rujukan Digital

Strengthening Digital-Based Public Service Innovation as a Strategy to Enhance the Organizational Performance of the Makassar City Government Muhammad Luthfi Siraj; Suprianto; Didik Iskandar; Andi Onasis; Muhammad Iqbal
Indonesian Journal of Multidisciplinary Sciences (IJoMS) Vol. 5 No. 2 (2026): Indonesian Journal of Multidisciplinary Sciences (IJoMS)
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/ijoms.v5i2.2842

Digital transformation has become a crucial strategy for enhancing the quality of public services and the performance of local government organizations. However, the implementation of digital-based public service innovations still faces challenges regarding system integration, the digital capacity of civil servants, business process transformation, and the measurement of innovation's impact on public value creation. This study aims to analyze the strengthening of digital-based public service innovation as a strategy to improve the organizational performance of the Makassar City Government, focusing on the digital transformation process, organizational capabilities, and public value creation. A qualitative approach with a case study design was employed. Data were gathered through in-depth interviews with informants involved in Electronic-Based Government System (SPBE) management and digital public service delivery, alongside an analysis of policy documents and government reports. Data analysis utilized the interactive model developed by Miles, Huberman, and Saldaña, comprising the stages of data condensation, data display, and conclusion drawing. The study yielded three key findings. First, public service digitalization in Makassar City has progressed through the implementation of SPBE, Smart City initiatives, and various digital platforms, yet it still requires stronger system integration and the transformation of organizational business processes. Second, the digital capabilities of civil servants (ASN) serve as a strategic factor in the success of innovation, as they determine the organization's ability to manage change and leverage technology optimally. Third, public service innovation needs to shift from a mere digital service delivery approach toward public value creation to sustainably enhance service quality, public trust, and organizational performance.

SYNERGY BETWEEN THE PENTA-HELIX MODEL AND COMMUNITY DEVELOPMENT IN ACCELERATING SUSTAINABLE TOURISM VILLAGES: A CASE STUDY OF KASSI TOURISM VILLAGE, JENEPONTO REGENCY Andi Asyifah Rizky Nasta; Nur Asyifa T; Muhammad Iqbal
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/mgesmz55

Developing a sustainable tourism village requires collaboration among multiple stakeholders and active community participation. The Pentahelix model provides a collaborative framework involving government, business, academia, communities, and media, while community development strengthens local capacity, participation, institutions, and economic opportunities. This study analyzes the synergy between the Pentahelix model and community development in accelerating the development of Kassi Tourism Village, Rumbia District, Jeneponto Regency. A qualitative Systematic Literature Review (SLR) was employed using scholarly articles, policy documents, and relevant literature on collaborative governance, the Pentahelix model, and community development. The findings reveal that Kassi Tourism Village possesses significant natural, cultural, and man-made tourism attractions, supported by community-based tourism services such as homestays, local culinary products, and tour guiding. Although all Pentahelix actors are involved, collaboration remains fragmented due to inconsistent stakeholder commitment, limited institutional coordination, inadequate infrastructure, weak promotion, and insufficient human resource capacity. Community development has strengthened local participation through the involvement of the village government, Tourism Awareness Group (Pokdarwis), Youth Organization (Karang Taruna), Village Consultative Body (BPD), and local entrepreneurs. The study concludes that sustainable tourism development requires institutionalized Pentahelix collaboration supported by continuous capacity building, participatory decision-making, effective communication, and equitable distribution of tourism benefits to enhance local resilience and long-term sustainability

THE ROLE OF RISK MANAGEMENT IN ACHIEVING ACCOUNTABLE LOCAL GOVERNMENT ASSET GOVERNANCE Andi Mahdiana Mardatillah; Nur Fadilla Guntur; Muhammad Iqbal
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/n26wtc40

Effective regional asset management is essential for ensuring public accountability, administrative efficiency, legal certainty, and optimal public service delivery. However, local governments continue to face various asset-related risks, including incomplete asset records, uncertified land, unauthorized utilization, legal disputes, inadequate data quality, and limited institutional capacity. This study aims to examine the role of risk management in strengthening accountable local government asset governance. The study employed a qualitative library research approach using a descriptive-thematic analysis of relevant academic literature, government regulations, policy documents, and institutional reports. The findings indicate that risk management has an important strategic role in regional asset governance through risk identification, assessment, mitigation, monitoring, and reporting across the asset life cycle. Nevertheless, its implementation remains constrained by weaknesses in asset data quality, limited digital infrastructure, insufficient human-resource capacity, inconsistent risk awareness, and legal and physical vulnerabilities of regional assets. Strengthening risk management requires integrated asset information systems, systematic asset verification and certification, stronger internal controls, continuous capacity development, leadership commitment, and the establishment of a risk-aware organizational culture. The study concludes that integrating risk management into regional asset governance can reduce the potential for asset loss and disputes, improve asset utilization and reporting reliability, and strengthen transparency and accountability. A risk-based approach therefore provides an important foundation for creating sustainable and accountable local government asset governance.

CHALLENGES AND STRATEGIES FOR SMART CITY DEVELOPMENT WITHIN THE FRAMEWORK OF URBAN DEVELOPMENT POLICY IN INDONESIA Nur Fadilah Guntur; Muhammad Iqbal; Andi Mahdiana Mardatillah; Andi Asyifah Rizky Nasta
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/z3xdr878

The development of smart cities in Indonesia has become an important policy response to rapid urbanization, increasing demands for public services, and the need for sustainable urban development. However, the implementation of smart-city policies continues to face challenges related to institutional capacity, digital infrastructure, citizen participation, spatial planning, and the preservation of local cultural identity. This study aims to examine the challenges and strategies of smart-city development within the framework of urban development policy in Indonesia. The study employed a narrative thematic literature review, synthesizing 17 sources consisting of national policy documents, conference papers, international journal articles, and conceptual literature. Data were analyzed through source identification, data extraction, thematic categorization, and narrative synthesis. The findings indicate that smart-city development in Indonesia extends beyond information and communication technology and requires the integration of four key dimensions: national spatial and urban policy, institutional capacity and leadership, meaningful citizen participation, and inclusive physical and digital infrastructure. The review also identifies persistent gaps in cross-sectoral coordination, data interoperability, digital inclusion, and collaborative decision-making. Evidence from several Indonesian cities demonstrates that smart-city initiatives are more sustainable when digital innovation is integrated with local cultural identity, environmental considerations, and community participation. The study concludes that Indonesia requires a context-sensitive governance approach that transforms fragmented technology-based initiatives into integrated, participatory, inclusive, and sustainable urban development.

SYNERGY BETWEEN THE PENTA-HELIX MODEL AND COMMUNITY DEVELOPMENT IN ACCELERATING SUSTAINABLE TOURISM VILLAGES: A CASE STUDY OF KASSI TOURISM VILLAGE, JENEPONTO REGENCY Andi Asyifah Rizky Nasta; Nur Asyifa T; Muhammad Iqbal
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/mgesmz55

Developing a sustainable tourism village requires collaboration among multiple stakeholders and active community participation. The Pentahelix model provides a collaborative framework involving government, business, academia, communities, and media, while community development strengthens local capacity, participation, institutions, and economic opportunities. This study analyzes the synergy between the Pentahelix model and community development in accelerating the development of Kassi Tourism Village, Rumbia District, Jeneponto Regency. A qualitative Systematic Literature Review (SLR) was employed using scholarly articles, policy documents, and relevant literature on collaborative governance, the Pentahelix model, and community development. The findings reveal that Kassi Tourism Village possesses significant natural, cultural, and man-made tourism attractions, supported by community-based tourism services such as homestays, local culinary products, and tour guiding. Although all Pentahelix actors are involved, collaboration remains fragmented due to inconsistent stakeholder commitment, limited institutional coordination, inadequate infrastructure, weak promotion, and insufficient human resource capacity. Community development has strengthened local participation through the involvement of the village government, Tourism Awareness Group (Pokdarwis), Youth Organization (Karang Taruna), Village Consultative Body (BPD), and local entrepreneurs. The study concludes that sustainable tourism development requires institutionalized Pentahelix collaboration supported by continuous capacity building, participatory decision-making, effective communication, and equitable distribution of tourism benefits to enhance local resilience and long-term sustainability

THE ROLE OF RISK MANAGEMENT IN ACHIEVING ACCOUNTABLE LOCAL GOVERNMENT ASSET GOVERNANCE Andi Mahdiana Mardatillah; Nur Fadilla Guntur; Muhammad Iqbal
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/n26wtc40

Effective regional asset management is essential for ensuring public accountability, administrative efficiency, legal certainty, and optimal public service delivery. However, local governments continue to face various asset-related risks, including incomplete asset records, uncertified land, unauthorized utilization, legal disputes, inadequate data quality, and limited institutional capacity. This study aims to examine the role of risk management in strengthening accountable local government asset governance. The study employed a qualitative library research approach using a descriptive-thematic analysis of relevant academic literature, government regulations, policy documents, and institutional reports. The findings indicate that risk management has an important strategic role in regional asset governance through risk identification, assessment, mitigation, monitoring, and reporting across the asset life cycle. Nevertheless, its implementation remains constrained by weaknesses in asset data quality, limited digital infrastructure, insufficient human-resource capacity, inconsistent risk awareness, and legal and physical vulnerabilities of regional assets. Strengthening risk management requires integrated asset information systems, systematic asset verification and certification, stronger internal controls, continuous capacity development, leadership commitment, and the establishment of a risk-aware organizational culture. The study concludes that integrating risk management into regional asset governance can reduce the potential for asset loss and disputes, improve asset utilization and reporting reliability, and strengthen transparency and accountability. A risk-based approach therefore provides an important foundation for creating sustainable and accountable local government asset governance.

CHALLENGES AND STRATEGIES FOR SMART CITY DEVELOPMENT WITHIN THE FRAMEWORK OF URBAN DEVELOPMENT POLICY IN INDONESIA Nur Fadilah Guntur; Muhammad Iqbal; Andi Mahdiana Mardatillah; Andi Asyifah Rizky Nasta
JURNAP: Jurnal Administrasi Publik Volume 3, Issue 2, 2026
Publisher : Universitas Cahaya Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65943/z3xdr878

The development of smart cities in Indonesia has become an important policy response to rapid urbanization, increasing demands for public services, and the need for sustainable urban development. However, the implementation of smart-city policies continues to face challenges related to institutional capacity, digital infrastructure, citizen participation, spatial planning, and the preservation of local cultural identity. This study aims to examine the challenges and strategies of smart-city development within the framework of urban development policy in Indonesia. The study employed a narrative thematic literature review, synthesizing 17 sources consisting of national policy documents, conference papers, international journal articles, and conceptual literature. Data were analyzed through source identification, data extraction, thematic categorization, and narrative synthesis. The findings indicate that smart-city development in Indonesia extends beyond information and communication technology and requires the integration of four key dimensions: national spatial and urban policy, institutional capacity and leadership, meaningful citizen participation, and inclusive physical and digital infrastructure. The review also identifies persistent gaps in cross-sectoral coordination, data interoperability, digital inclusion, and collaborative decision-making. Evidence from several Indonesian cities demonstrates that smart-city initiatives are more sustainable when digital innovation is integrated with local cultural identity, environmental considerations, and community participation. The study concludes that Indonesia requires a context-sensitive governance approach that transforms fragmented technology-based initiatives into integrated, participatory, inclusive, and sustainable urban development.

Title

Found 7 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 7 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 7 Documents
Search