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All Journal JAMBIS : Jurnal Administrasi Bisnis
Rina Karlina
Institut Ilmu Sosial dan Manajemen STIAMI
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Komunikasi Interpersonal Dan Kualitas Pelayanan Terhadap Kepuasan Masyarakat Di Kelurahan Palmeriam Jakarta Timur Rina Karlina; Sukarni Novita Sari; Juardi
JAMBIS : Jurnal Administrasi Bisnis Vol. 6 No. 2: April 2026
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/f7d0qj54

Abstract

Abstract. This study aims to analyze the influence of interpersonal communication and service quality on public satisfaction at Palmeriam Urban Village, East Jakarta. The study employed a quantitative approach with a causal associative method. The sample consisted of 99 respondents selected through accidental sampling. The results indicate that interpersonal communication has a positive and significant effect on public satisfaction with a contribution of 10.1%. Service quality also has a positive and significant effect with a contribution of 8.2%. Simultaneously, interpersonal communication and service quality significantly influence public satisfaction with a contribution of 14.7%. Keywords: Interpersonal Communication, Service Quality, Public Satisfaction, Public Service
Co-Authors Juardi Sukarni Novita Sari