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All Journal Jurnal Manajemen dan Profesional Multidisiplin Pengabdian Kepada Masyarakat (M-PKM)
Mita Afasli
Universitas Putra Indonesia “YPTK” Padang
Economics, Econometrics & Finance Education Engineering Health Professions Nursing

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Strategic Capacity Planning and Production Line Efficiency In Kilogram Based Laundry Services: A Case Study of Dr Laundry Fadhel Muhamad Zacky; Mita Afasli; Lusiana Lusiana
Jurnal Manajemen dan Profesional Vol. 7 No. 2 (2026): Jurnal Jpro
Publisher : Program Studi Manajemen Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpro.v7i2.3034

Abstract

This case study examines capacity constraints at Dr Laundry, a small-scale service business established in 2021. Using a qualitative descriptive approach with field observations and interviews, the study reveals that despite a theoretical washing capacity of 975 kg/day and drying capacity of 325 kg/day, operational bottlenecks emerge when daily demand reaches 100 kg. The primary constraint does not arise from equipment limits or ironing speed (5–10 kg/hour/worker), but from process interruptions caused by overlapping cashier and washing responsibilities. Mitigation strategies including overtime extension, workforce allocation control, and load sequencing are evaluated. The findings demonstrate that task fragmentation and uncoordinated multi-role assignment degrade theoretical throughput in SME service lines, contributing to service operations management literature by highlighting that optimizing capacity does not necessarily require capital expansion, but rather targeted job redesign and process scheduling
Penerapan Total Quality Management (TQM) dalam Meningkatkan Kualitas Pelayanan Pada Bank Nagari Cabang Painan Rahmadani Rahmadani; Mita Afasli; Lusiana Lusiana
Multidisiplin Pengabdian Kepada Masyarakat Vol. 5 No. 02 (2026): Multidisiplin Pengabdian Kepada Masyarakat, April-July 2026
Publisher : Sean Institute

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Abstract

Penelitian ini bertujuan untuk menganalisis penerapan Total Quality Management (TQM) dalam meningkatkan kualitas pelayanan pada Bank Nagari Cabang Painan. TQM merupakan pendekatan manajemen yang berorientasi pada perbaikan berkelanjutan melalui keterlibatan seluruh karyawan untuk memenuhi kebutuhan dan kepuasan nasabah. Penelitian menggunakan metode deskriptif dengan pendekatan kualitatif. Data diperoleh melalui observasi, wawancara, dokumentasi, dan studi pustaka. Hasil penelitian menunjukkan bahwa penerapan TQM di Bank Nagari Cabang Painan telah dilaksanakan melalui fokus pada kepuasan nasabah, peningkatan kompetensi pegawai, penerapan standar operasional prosedur (SOP), evaluasi kualitas pelayanan secara berkala, pemanfaatan teknologi digital, serta komitmen manajemen dalam melakukan perbaikan berkelanjutan. Implementasi tersebut berdampak pada meningkatnya kecepatan pelayanan, ketepatan transaksi, kenyamanan nasabah, serta meningkatnya kepercayaan masyarakat terhadap Bank Nagari Cabang Painan. Dengan demikian, penerapan TQM mampu meningkatkan kualitas pelayanan dan mendukung terciptanya daya saing perbankan yang berorientasi pada kepuasan nasabah.
Co-Authors Fadhel Muhamad Zacky Lusiana Rahmadani Rahmadani