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All Journal Indonesia Auditing Research Journal
Devi Tri Saputri Manik
UIN Sumatera Utara, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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The effectiveness of digital transformation in the administrative governance of the Medan City Regional House of Representative Devi Tri Saputri Manik; Nurul Jannah; Annio Indah Lestari
Indonesia Auditing Research Journal Vol. 15 No. 3 (2026): Auditing, Finance, IT Plan, IT Governance, Risk
Publisher : Institute of Accounting Research and Novation (IARN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/arj.v15i3.758

Abstract

Digital transformation is a form of bureaucratic reform aimed at improving the effectiveness of public administration through information technology. This study examined the process, effectiveness, and challenges of digital administrative transformation in the Medan City Regional People's Representative Council (DPRD). A qualitative case study approach was used, with data collected through interviews, observation, and documentation. The findings showed that digital transformation was implemented through the SARANA application, followed by SIMANJA in 2020, which was later renamed SMARTWAN. The system provides features such as e-Invitations, e-Activities, e-Letters, e-Salary, Documentation, Legal Products, e-SPPD, e-Follow-up, and Attendance. Its implementation improved administrative effectiveness by accelerating work processes, simplifying document archiving, increasing transparency, and facilitating integrated data access. However, several challenges remained, including unstable internet connections and the need for approximately 2–3% of employees to adapt from manual to digital systems. Overall, digital administrative transformation in the Medan City DPRD was considered effective, although infrastructure improvements and continuous employee training were still required.
Co-Authors Annio Indah Lestari Nurul Jannah