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All Journal Lentera Perawat ANTHOR: Education and Learning Journal
Gema Asiani
STIK Bina Husada, Palembang, Indonesia
Religion Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Nursing Public Health Social Sciences

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Analisis Kepuasan Pasien terhadap Pelayanan Antenetal Care (ANC) di Puskesmas Pengarayan Kabupaten Ogan Komering Ilir Tahun 2026 Nia Arviani; Ali Harokan; Gema Asiani
ANTHOR: Education and Learning Journal Vol 5 No 4 (2026): Anthor 2026
Publisher : Institut Teknologi Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/anthor.v5i4.1153

Abstract

Peningkatan mutu pelayanan Antenatal Care (ANC) di fasilitas kesehatan tingkat pertama penting untuk meningkatkan kesehatan ibu dan bayi. Kepuasan pasien merupakan indikator mutu yang mencerminkan persepsi ibu hamil terhadap pelayanan yang diterima. Penelitian ini bertujuan menganalisis hubungan dimensi kualitas pelayanan berdasarkan model SERVQUAL dengan kepuasan pasien terhadap pelayanan ANC serta mengidentifikasi faktor yang paling dominan di Puskesmas Pengarayan Kabupaten Ogan Komering Ilir Tahun 2026. Penelitian ini menggunakan desain kuantitatif dengan pendekatan cross-sectional dan dilaksanakan pada Maret–Mei 2026. Populasi penelitian terdiri atas 327 ibu hamil yang memperoleh pelayanan ANC pada tahun 2025, dengan sampel 77 responden yang dipilih menggunakan teknik consecutive sampling. Data dikumpulkan menggunakan kuesioner SERVQUAL dan kuesioner kepuasan pasien. Analisis dilakukan secara univariat, bivariat menggunakan uji Chi-square, dan multivariat menggunakan regresi logistik berganda. Hasil penelitian menunjukkan bahwa 40 responden (51,9%) merasa puas terhadap pelayanan ANC. Terdapat hubungan signifikan antara reliability (p=0,001; PR=0,206), responsiveness (p=0,008; PR=0,534), dan assurance (p=0,032; PR=0,509) dengan kepuasan pasien. Sebaliknya, usia, pendidikan, pekerjaan, paritas, usia kehamilan, tangibles, dan empathy tidak berhubungan signifikan dengan kepuasan pasien (p>0,05). Analisis multivariat menunjukkan reliability sebagai faktor paling dominan (p=0,001; OR=0,070). Peningkatan mutu ANC perlu memprioritaskan keandalan pelayanan melalui konsistensi, ketepatan pemeriksaan, kepatuhan terhadap standar, dan pemberian informasi yang akurat kepada ibu hamil.
Hospital foodservice attributes associated with inpatient satisfaction: A cross-sectional study Maya Arisandi; Arie Wahyudi; Gema Asiani
Lentera Perawat Vol. 7 No. 3 (2026): July - September
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v7i3.987

Abstract

Background: Hospital foodservice contributes to nutritional care and patient experience. Local complaints concerning food presentation, utensil cleanliness, menu variety, meal temperature, and staff interactions indicated a need to examine which service attributes were associated with inpatient satisfaction. Objective: To examine associations between seven hospital foodservice attributes and inpatient satisfaction. Methods: This analytical cross-sectional study was conducted from 6 to 13 April 2026. Ninety-nine inpatients who had been hospitalized for at least two days were recruited by quota sampling and interviewed using a structured SERVQUAL-informed questionnaire. Service-attribute scores and satisfaction scores were dichotomized at their respective sample medians. Dissatisfaction was the modeled outcome. Associations were estimated using chi-square tests, crude odds ratios (ORs), and multivariable logistic regression with adjusted odds ratios (AORs) and 95% confidence intervals (CIs). Results: Sixty-eight participants (68.7%) were satisfied. All seven service attributes were associated with dissatisfaction in bivariable analyses (p<0.05). In the final multivariable model, poor food presentation (AOR=35.159; 95% CI: 6.101-202.604), poor utensil cleanliness (AOR=48.325; 95% CI: 5.342-437.185), inadequate menu variety (AOR=9.500; 95% CI: 1.486-60.755), and poor food safety and hygiene (AOR=8.780; 95% CI: 1.599-48.224) remained associated with dissatisfaction. Utensil cleanliness had the largest AOR; however, the wide CIs indicate low precision. Conclusion: Perceived foodservice attributes were associated with inpatient satisfaction, but the cross-sectional design does not establish causality. The magnitude of the adjusted estimates should be interpreted cautiously because the sample was small, quota sampling was used, and the model may be unstableequired.
Co-Authors Ali Harokan Arie Wahyudi Maya Arisandi Nia Arviani