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Improving IT Assets Management with ITIL 4 Framework Harjanto, Andro; Aji, Rizal Fathoni
Jurnal Ilmu Komputer dan Informasi Vol. 17 No. 2 (2024): Jurnal Ilmu Komputer dan Informasi (Journal of Computer Science and Informatio
Publisher : Faculty of Computer Science - Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21609/jiki.v17i2.1195

Abstract

IT Asset Management (ITAM) is crucial for organizations as it enables efficient utilization of IT resources, cost reduction, and risk mitigation. Horangi, a startup company, recognizes the importance of asset optimization and aims to enhance its ITAM service. To achieve this, researcher conducts research to identify a suitable framework as a solid foundation. ITIL 4, a widely adopted IT service management framework, is chosen, along with the Continual Service Improvement and Service Value Chain models. These models provide guidelines and recommendations to identify weaknesses and improve current processes while enabling continuous improvement in response to the dynamic IT landscape. The research employs a qualitative approach, utilizing in-depth interviews, document research, and the ITIL 4 guidebook. The study aims to provide recommendations and a foundation for developing guidelines and workflows in ITAM within the company. However, a limitation of this research is not much research related to ITIL 4 in ITAM area and cannot proceed until the implementation of recommendations due to funding constraints and approval processes. To overcome this limitation, it is suggested that future research includes the implementation process to obtain more optimal evaluation results.
Evaluating the Implementation of the FinOps Framework for Cloud Infrastructure Cost Management: A Case Study of Technology Companies in Indonesia Manurung, Hierony; Aji, Rizal Fathoni
Scientific Journal of Informatics Vol. 12 No. 4: November 2025
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v12i4.36226

Abstract

Purpose: The management of cloud infrastructure costs has become increasingly relevant in light of the rapid rate of cloud service adoption, especially in Indonesia's technology space, where there is tremendous economic pressure. Cloud infrastructure cost management solutions such as the FinOps Framework are clearly intended to provide a greater degree of accountability for financial governance and to enable cloud spending optimization when implemented holistically. In this research, we want to evaluate how FinOps adoption maturity is in several technology companies, and to find the gap between FinOps Framework principles and their real-world implementation. Methods: A mixed-methods case study was employed. To gather primary data, the first step was to interview six FinOps practitioners using semi-structured interviewing methods. Thematic analysis was used to identify thematic similarities across responses. Following the development of a simplified three-point maturity score system based on the FinOps framework, we compared each participant's maturity state in reference to the variations outlined in the FinOps literature. Result: From the interviews, there was an emphasis on key processes, such as cost ownership, budgeting, and governance, which were quite centralized, reactive, and somewhat informal, although everyone was using technical optimization approaches such as rightsizing. Our quantitative analysis corroborated this, with a cohort average maturity score of only 1.53 out of 3. This indicates a general maturity score in the "Crawl" or first stage, indicating shortcomings related to the process element of the basic practices not being integrated in a systematic way.  Novelty: This research provides meaningful and helpful insights into the real challenges of tech companies in Indonesia implementing FinOps. Our research provides a clear baseline for companies working locally by measuring maturity levels and making recommendations at the end. More importantly, beyond technical optimization, it clearly identifies the need to formalise policies and to improve cooperation across functional areas. This mixed methods approach should be extended to other research by increasing sample size and allowing for a deeper exploration of the cultural context.
Evaluasi Evaluasi Implementasi Scrum dengan SMM dan AMM: Studi Kasus Perusahaan Telekomunikasi PT XYZ: Atissalam, Lintang Wisesa; Aji, Rizal Fathoni
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.3962

Abstract

PT XYZ is a telco company with more than 34.3 million users in Indonesia. PT XYZ adopted the Scrum framework in 3 projects of MyXYZ application development. The percentage of completion of each project in each sprint during the last year didn't reach 100%. This indicates there are problems in each sprint that could be slow down the release time of the newest feature and waste higher revenue potential. The Scrum Maturity Model is used to measure the maturity level of Scrum implementation. Data collection was carried out using the Scrum Assessment Questionnaire which consists of 70 questions. The questionnaires were given to 1 Scrum Master, 2 Product Owners and 4 Development Team members from each project. The data was then analyzed using the Agile Maturity Model key process area rating. As a result, Scrum implementation at PT XYZ is at level 3. Standardization and disciplined implementation of Scrum retrospectives are needed to be able to raise the maturity level to the next level.
Rekomendasi Sistem ERP untuk Akurasi Data Operasional Studi Kasus Stock dan Inventory CV ABC Negara, Axel Shira Sapata; Enhartana , Afganta Chezar; Saputra, Zainudin; Aji, Rizal Fathoni
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 3 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i3.2073

Abstract

CV ABC is an SME in the retail sector that specializes in the sale of specialty goods and hobby supplies. The company currently relies on manual methods for sales recording and inventory management. The risk of inaccuracies in stock, inventory, and sales data leads to operational inefficiencies and the risk of losing customers. This study aims to provide the most suitable ERP recommendations for CV ABC to improve operational efficiency and the accuracy of stock and inventory data. Business process modeling was conducted using BPMN visualization to represent CV ABC’s current business processes with manual inventory management (as-is) and the recommended business processes upon ERP implementation that support efficient inventory management (to-be). Open-source ERP is considered the most suitable for implementation in SMEs in general and CV ABC in particular. The methodology used includes data collection through interviews and observations, BPMN modeling for visualizing as-is and to-be business processes, and the selection of open-source ERP systems using the AHP approach. Based on the AHP analysis, Odoo was determined to be the open-source ERP system best suited to CV ABC’s business needs and preferences compared to Dolibarr and Tryton. Odoo excels in the criteria of vendor reputation, ease of use, information requirements, and integration.