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All Journal Gema Wiralodra
Andi Rahmat Reski
Universitas Cahaya Prima, Prodi Administrasi Kesehatan, Bone, Sulawesi Selatan, Indonesia
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The Effect of Health Service Quality on Patient Satisfaction at Tamaona Community Health Center Nur Khafifah Bardi; Wiwiek Indriany Sary Sair; Nurul Alrahmi; Liskha Ayuningrum; Andi Aan Baso Syahputra; Andi Rahmat Reski
Gema Wiralodra Vol. 16 No. 2 (2025): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v16i2.842

Abstract

Healthcare services are a crucial factor in improving public health. Patient satisfaction is a key indicator of service quality, influenced by various aspects, including response speed (responsiveness) and the ability of health workers to understand and treat patients well (empathy). This study aims to analyze the influence ofresponsiveness And empathyon patient satisfaction at Tamaona Community Health Center. This study used a quantitative method with a descriptive design.cross sectional, a population of 14,116 patients, and sampling using the techniquerandom samplingusing the Slovin formula. Data analysis was performed using multiple linear regression. The results of the study showed thatresponsivenesshas a significant effect on patient satisfaction with a significance value of 0.000 (β = 0.318), whereasempathyalso had a significant effect with a significance value of 0.000 (β = 0.682). The coefficient of determination (R²) value of 0.869 indicates that 86.9% of the variation in patient satisfaction can be explained by these two variables, while the remainder is influenced by other factors outside this study. In conclusion,responsiveness And empathyis an important factor that determines patient satisfaction, although the limited number of health workers is still an obstacle in optimizing services at community health centers.
Co-Authors Andi Aan Baso Syahputra Liskha Ayuningrum Nur Khafifah Bardi Nurul Alrahmi Wiwiek Indriany Sary Sair