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All Journal Gema Wiralodra
Nurul Alrahmi
Universitas Cahaya Prima, Prodi Administrasi Kesehatan, Bone, Sulawesi Selatan, Indonesia

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Entrepreneurial Law in the Field of Health Services in Electronic Medical Records Muh Arsul Haq Sultan; Rudy Makanung; Muhammad Aksa Ansar; Wisye Riska Leleallo; Ayu Sri Wiyanti; Nurul Alrahmi; Sri Wahyuningsih
Gema Wiralodra Vol. 16 No. 2 (2025): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v16i2.835

Abstract

Entrepreneurship in the field of Electronic Medical Records (EMR)-based healthcare services presents both opportunities and challenges related to legal compliance, patient data protection, and professional ethics. This study aims to analyze the relevant legal aspects of EMR implementation and their implications for business model development and healthcare service innovation.The method used is a systematic literature study with a qualitative-descriptive approach. Literature was obtained from academic databases and public repositories using the keywords "Electronic Medical Records", "health entrepreneurship", "health law", "privacy by design", and "telemedicine regulation" for the period 2020–2025. The analysis was conducted through thematic/content analysis with a focus on four main themes: the regulatory framework and legality of EMR, the implications of EMR for entrepreneurship and technology governance, legal risks and protection of healthcare workers, and  implementation barriers related to infrastructure, human resources, and interoperability. The study results indicate that the implementation of EMR plays a crucial role as a legal instrument, a means of digitizing services, and a basis for developing a regulatory-compliant entrepreneurial model. Implementation challenges include limited infrastructure, disparities in healthcare workforce competency, and varying levels of preparedness in healthcare facilities. Integrating legal principles, such as privacy by design and role-based access control, is key to minimizing legal risks while strengthening patient and stakeholder trust.In conclusion, strengthening the legal aspects of RME-based healthcare entrepreneurship is a prerequisite for ensuring a balance between innovation, legal protection, and business sustainability, while simultaneously improving the quality of healthcare services nationally.
The Effect of Health Service Quality on Patient Satisfaction at Tamaona Community Health Center Nur Khafifah Bardi; Wiwiek Indriany Sary Sair; Nurul Alrahmi; Liskha Ayuningrum; Andi Aan Baso Syahputra; Andi Rahmat Reski
Gema Wiralodra Vol. 16 No. 2 (2025): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v16i2.842

Abstract

Healthcare services are a crucial factor in improving public health. Patient satisfaction is a key indicator of service quality, influenced by various aspects, including response speed (responsiveness) and the ability of health workers to understand and treat patients well (empathy). This study aims to analyze the influence ofresponsiveness And empathyon patient satisfaction at Tamaona Community Health Center. This study used a quantitative method with a descriptive design.cross sectional, a population of 14,116 patients, and sampling using the techniquerandom samplingusing the Slovin formula. Data analysis was performed using multiple linear regression. The results of the study showed thatresponsivenesshas a significant effect on patient satisfaction with a significance value of 0.000 (β = 0.318), whereasempathyalso had a significant effect with a significance value of 0.000 (β = 0.682). The coefficient of determination (R²) value of 0.869 indicates that 86.9% of the variation in patient satisfaction can be explained by these two variables, while the remainder is influenced by other factors outside this study. In conclusion,responsiveness And empathyis an important factor that determines patient satisfaction, although the limited number of health workers is still an obstacle in optimizing services at community health centers.