Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan
Rahma
Universitas Batam, Batam, Indonesia
Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Evaluating Incentive Policies on RT/RW Performance in Community Services Rahma; Angelina E Rumengan; Bambang Satriawan
KASTA : Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Vol. 6 No. 3 (2026): August
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/kasta.v6i3.2995

Abstract

This study evaluates the incentive policy for neighborhood leaders (RT/RW) in Tanjungpinang City and its impact on community service performance, with community participation as a moderating variable. Despite policy implementation, questions remain regarding its effectiveness in enhancing grassroots service delivery due to perceived mismatches between compensation, workload, and procedural transparency. Using a mixed-methods approach, quantitative data were collected from 271 RT/RW leaders via structured questionnaires and analyzed using Partial Least Squares Structural Equation Modeling, complemented by qualitative interviews and focus group discussions. Results indicate that incentive-job fit, policy clarity, fairness, transparency in distribution, and overall policy effectiveness significantly and positively influence RT/RW performance. Furthermore, community participation significantly strengthens all these relationships, acting as a vital social catalyst. The findings highlight that financial incentives alone are insufficient; their success depends on multidimensional policy design integrated with active citizen engagement. This research contributes to micro-governance literature by empirically validating the moderating role of community participation in policy implementation. Practically, it recommends transitioning from flat-rate incentives to performance-based, transparent, and participatory models to sustainably improve grassroots public services.
Co-Authors Angelina E Rumengan Bambang Satriawan