Fitri Yunita Sari
Administrasi Rumah Sakit, Fakultas Ilmu Kesehatan, Universitas Mohammad Natsir Bukittinggi

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Hubungan Efektivitas Pelayanan Pendaftaran Online Aplikasi Mobile JKN Dengan Kepuasan Pasien Rawat Jalan Di Rumah Sakit Islam Ibnu Sina Bukittinggi Tahun 2026 Hanifah .; Zulfa .; Fitri Yunita Sari
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jbem.v3i1.1787

Abstract

The online registration service through the Mobile JKN application is one of the digital innovations developed by BPJS Kesehatan to improve service effectiveness and patient satisfaction. However, several challenges remain, including system disruptions, limited digital literacy, and verification delays that may affect patients’ experiences. This study aimed to determine the relationship between the effectiveness of online registration services through the Mobile JKN application and outpatient satisfaction at Ibnu Sina Islamic Hospital Bukittinggi in 2026. This study employed a quantitative method with a cross-sectional design. The study population consisted of 3,285 outpatients who used the Mobile JKN application, and a sample of 107 respondents was selected using the Slovin formula. The sampling technique involved stratified random sampling followed by purposive sampling. Data were collected using a valid and reliable questionnaire. Data were analyzed using univariate analysis and the Chi-Square test for bivariate analysis. The results showed that 55 respondents (51.4%) perceived the effectiveness of the online registration service as good, while 60 respondents (56.1%) were satisfied with the online registration service. Bivariate analysis revealed a significant relationship between the effectiveness of the Mobile JKN online registration service and outpatient satisfaction at Ibnu Sina Islamic Hospital Bukittinggi, with a p-value of 0.001 (p < 0.05). The better the perceived effectiveness of the online registration service, the higher the level of patient satisfaction. It is recommended that Ibnu Sina Islamic Hospital Bukittinggi continue to improve the quality of its online registration services by optimizing the application system, enhancing network reliability, accelerating the verification process, and providing education to Mobile JKN users to further increase patient satisfaction.
Hubungan Keselamatan Dan Kesehatan Kerja Terhadap Kinerja Karyawan Rumah Sakit Islam Ibnu Sina Payakumbuh Tahun 2026 Rahma Syafikri; Meri Herliza; Fitri Yunita Sari
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 2 (2026): Oktober-Desember
Publisher : GLOBAL SCIENTS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jbem.v3i2.1868

Abstract

Occupational safety and health (K3) is an important effort to protect employees from the risk of work accidents and occupational diseases, thereby supporting the achievement of optimal performance. However, cases of work accidents are still found every quarter at Rumah Sakit Islam Ibnu Sina Payakumbuh, such as needle-stick injuries, electric shocks, and direct contact exposure to patients with infectious diseases, which may affect employee performance. This study aimed to determine the relationship between occupational safety and health and employee performance at Rumah Sakit Islam Ibnu Sina Payakumbuh in 2026. This research used a quantitative method with a cross-sectional design. The population consisted of all employees of Rumah Sakit Islam Ibnu Sina Payakumbuh, totaling 224 people, with a sample of 144 respondents determined using the Slovin formula and proportionate stratified random sampling technique. Data were collected through questionnaires that had been tested for validity and reliability. Data analysis was carried out using univariate and bivariate analysis with the Chi-Square test at a significance level of 5%. The results showed that most respondents rated occupational safety and health as good, namely 74 respondents (51.4%), and employee performance as good, namely 75 respondents (52.1%). The Chi-Square test results obtained a p-value = 0.001 (<0.05), indicating a significant relationship between occupational safety and health and employee performance at Rumah Sakit Islam Ibnu Sina Payakumbuh in 2026. It can be concluded that the better the K3 implementation perceived by employees, the better their performance. Hospitals are expected to improve K3 implementation, particularly regarding human factors and tools and machinery factors, to support sustainable improvement in employee performance.