<![CDATA[Background: Sustained employee performance is especially important in security services, where work is dispersed across locations and depends on reliable discipline and operational readiness. Earlier findings on whether the physical work environment and work discipline directly improve performance remain mixed, suggesting that work motivation may be the process through which these conditions are converted into stronger work outcomes. Objective: This study evaluates the direct effects of the physical work environment and work discipline on employee performance at PT Bandung Perkasa Madani and examines whether work motivation carries those effects. Methods: A quantitative descriptive-verificative design was applied to all 100 permanent employees using a saturated sample. Questionnaire data were processed with Structural Equation Modeling based on Partial Least Squares (PLS-SEM) in SmartPLS 4. Results: Neither the physical work environment nor work discipline showed a significant direct relationship with employee performance. Both, however, were significant positive predictors of work motivation, and motivation significantly predicted performance. The indirect paths were also significant, indicating that work motivation fully mediates the effects of the physical work environment and work discipline on employee performance. Conclusion: The findings position work motivation as the principal mechanism linking workplace conditions and disciplined behavior to performance. Managerial efforts should therefore combine improvements in the physical work setting and consistent discipline with incentives, recognition, and other practices that strengthen employees' motivation.]]>
