<![CDATA[Village digitalization is an important aspect to be implemented at the village level. Digitalization is not only an aspect that supports services but also a driver for promoting the village's potential. Service satisfaction in the community is measured not only by effectiveness but also by the value of efficiency; efficiency encompasses not only ease of access but also speed and timeliness in providing services. Pamotan Village is one of the villages seeking to implement digital services. However, in its implementation, the performance of Pamotan Village employees is still not able to provide fast and responsive services, so many people still have to come to the Village Hall to address various community needs. Of course, this not only takes a long time but also requires extra energy because it has to wait until the required letter is signed. This research aims to examine the digital service process as a means of implementing digital transformation in Pamotan Village. This study employs qualitative research methods, using primary and secondary data collection. Meanwhile, the subject of this study is the Pamotan Village government. The results of this study show that the Pamotan Village Government is still in the process of using and storing data in a clandestine or online manner, such as storing data online and collecting data online, which can ease work and save time, but has not been able to provide services online through applications and websites.]]>
