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p-Index From 2021 - 2026
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All Journal Penamas: Journal of Community Service
Riski Mubarok
Fakultas Ekonomi dan Bisnis, Universitas Madura
Arts Humanities Decision Sciences, Operations Research & Management Health Professions Other

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Penguatan manajemen sumber daya manusia melalui program pendampingan untuk meningkatkan kualitas layanan di The Bos Café Abdus Salam Achmad; Ach. Didik; Fadlillah Fadlillah; Ach. Dani Anas; Umar Said; Ach. Jailani; Riski Mubarok; Marwati Yulia Saputri; Aurora Lexa Frilia Caroline; Fadali Rahman
Penamas: Journal of Community Service Vol. 6 No. 3 (2026): Penamas: Journal of Community Service
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/penamas.v6i3.3273

Abstract

Human resource management (HRM) is an important factor influencing service quality and business sustainability, particularly in the highly competitive culinary sector. This community service activity aimed to analyze HRM practices at The Bos Cafe and develop recommendations to support long-term business sustainability. A participatory approach was employed through observation, interviews, mentoring, and qualitative descriptive analysis. Data were obtained from the business owner as the primary informant. The results indicate that HRM practices included recruitment and selection, task allocation based on job descriptions, routine briefings, training and mentoring, performance appraisal, and employee motivation. However, several challenges remained, including high employee turnover, suboptimal work discipline, limited HR development budgets, and the absence of written standard operating procedures. As a follow-up, a policy brief was developed recommending recruitment and selection procedures, performance evaluation, digital attendance systems, and employee retention programs to strengthen employee loyalty, service quality, sustainability, and overall business competitiveness over time.
Co-Authors Abdus Salam Achmad Ach. Dani Anas Ach. Didik Ach. Jailani Aurora Lexa Frilia Caroline Fadali Rahman Fadlillah Fadlillah Marwati Yulia Saputri Umar Said