Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis
Waldiyono Waldiyono
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Kualitas Layanan Berbasis RATER dan Dampaknya terhadap Kepuasan Tamu dan Arus Kas Operasional pada Ancyra by Continent Poso Waldiyono Waldiyono; Agus Solikhin; Alip Suroto; I Gusti Ayu Agung
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 3 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i3.2724

Abstract

This study examines the association between RATER-based service-quality perceptions and net operating cash flow at Ancyra by Continent Poso. A quantitative explanatory design used questionnaire data from 100 hotel guests and operating cash-flow data aggregated into 12 periods. Questionnaire responses were used to describe respondents and assess the instrument, whereas inferential analysis used 12 period-level pairs of aggregate RATER scores and net cash. The seven-item instrument showed item-total correlations of 0.310–0.485 and high internal consistency (Cronbach’s Alpha = 0.882). Mean indicator scores ranged from 4.51 to 4.67, and all 12 periods recorded positive net operating cash flow. At N = 12, correlations between individual RATER indicators and net cash were positive but not statistically significant. Simple regression produced R = 0.300, R² = 0.090, adjusted R² = −0.001, F(1,10) = 0.989, and p = 0.343; therefore, H1 was not supported. The findings describe favorable service-quality perceptions and positive operating cash flow but do not provide sufficient statistical evidence of a consistent association between the two variables. The study contributes methodologically by aligning individual customer data with organization-level financial data and highlights the need for longer longitudinal series and relevant operational controls.
Co-Authors Agus Solikhin, Agus Alip Suroto I GUSTI AYU AGUNG