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All Journal JIHAD : Jurnal Ilmu Hukum dan Administrasi
Noni Antika Khaerunnisah
Akademi Bisnis Lombok
Law, Crime, Criminology & Criminal Justice

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Digital Transformation of Academic Administration Servicesto Improve Student Satisfaction Evi Rosdiyanti; A. Fandir; Noni Antika Khaerunnisah; Nurfidah
JIHAD : Jurnal Ilmu Hukum dan Administrasi Vol. 8 No. 3 (2026): JIHAD : Jurnal Ilmu Hukum dan Administrasi
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/65tcqa79

Abstract

This study analyzes the influence of digital transformation in academic administration services on student satisfaction at Akademi Bisnis Lombok (AKBIL). Digital transformation encompasses the Academic Information System (SIAKAD), online student admission, e-office, and electronic signatures, implemented since 2022. Using a quantitative explanatory survey with 212 respondents (N=450, proportionate stratified random sampling) and modified SERVQUAL dimensions—digital reliability, system responsiveness, information assurance, technology-based empathy, and digital tangibility—the multiple linear regression results show all five dimensions positively and significantly affect student satisfaction. Digital reliability (β=0.312; p<0.001) proved the most dominant predictor, followed by system responsiveness (β=0.241), information assurance (β=0.198), technology-based empathy (β=0.176), and digital tangibility (β=0.143). Collectively, the model explains 64.7% of student satisfaction variance (R²=0.647; F=71.34; p<0.001). Findings underscore the urgency of strengthening digital HR competency and IT infrastructure as key strategies for improving academic service quality at private vocational institutions. 
Co-Authors A. Fandir Evi Rosdiyanti Nurfidah