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All Journal Jurnal Medicare Health Care : Journal of Community Service
Gladys Kurniawan
Sekolah Tinggi Ilmu Kesehatan Griya Husada Surabaya
Health Professions Medicine & Pharmacology Nursing Public Health

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Pemanfaatan Smartphone sebagai Media Informasi Kesehatan bagi Masyarakat di Wilayah Kerja Puskesmas Dukuh Kupang Surabaya Gladys Kurniawan; Christin Aguilera; Friska Audia; Novita Oktaviana Dappa
Health Care : Journal of Community Service Vol. 2 No. 3 (2024)
Publisher : Rena Cipta Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62354/healthcare.v2i3.222

Abstract

The development of digital technology provides new opportunities for delivering health information to the public. Smartphones can be used as a medium to obtain, share, and access health information quickly and easily. Dukuh Kupang Health Center in Surabaya is a healthcare facility with full accreditation that offers various services, including general clinic, elderly care, dental and oral health, maternal and child health, child care, adolescent reproductive health, respiratory/TB, VCT, psychology, and other services. This health center also provides outreach services in Dukuh Kupang, Pradah Kalikendal, Gunungsari, and Dukuh Pakis. This article aims to discuss the use of smartphones as a health information medium for the community in the Dukuh Kupang Health Center area. The method used is descriptive, through literature studies and observations on the development of digital health services. The study results show that smartphones can be used to convey education about disease prevention, healthy lifestyles, maternal and child health, mental health, as well as information about Health Center services. Using apps like SATUSEHAT Mobile also gives the community a chance to access health information and data digitally. With proper use, smartphones can be an effective way to promote health and help improve people's access to health information.
ANALISIS PENERAPAN SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) DALAM MENINGKATKAN EFISIENSI ADMINISTRASI DI RSAD BRAWIJAYA SURABAYA Gladys Kurniawan; Enny Mar'atus Sholihah
Jurnal Medicare Vol. 4 No. 4 (2025): OCTOBER 2025
Publisher : Rena Cipta Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62354/jurnalmedicare.v3i4.594

Abstract

Digital transformation in healthcare services is pushing hospitals to implement Hospital Management Information Systems (SIMRS) as a way to integrate service and administrative processes. RSAD Brawijaya Surabaya is a Level III General Hospital owned by the Indonesian Army, located at Jalan Kesatrian No. 17, Sawunggaling, Wonokromo, Surabaya. According to official data from the Ministry of Health, RS Umum Tk. III Brawijaya is a class C hospital with BLU status and is owned by the Indonesian Army. This article aims to analyze the implementation of the Hospital Management Information System (SIMRS) in improving administrative efficiency at RSAD Brawijaya Surabaya. The method used is a descriptive approach with secondary data analysis from official hospital sources, the Ministry of Health, and research publications related to the digital transformation at RSAD Brawijaya. The study results show that digital transformation at RSAD Brawijaya has included online JKN registration, the implementation of electronic medical records, and medicine delivery services. These implementations have the potential to speed up administrative processes, reduce manual work, improve data integration, and make it easier for patients to access services. However, recent research on digital transformation at RSAD Brawijaya also identified obstacles such as limited facilities and infrastructure, human resources, technological infrastructure, and patient outreach.
EFEKTIVITAS SISTEM ANTRIAN DIGITAL DALAM MENGURANGI WAKTU TUNGGU DI PUSKESMAS JAGIR SURABAYA Raymond Ferdinan Runtu; Gladys Kurniawan
Jurnal Medicare Vol. 3 No. 4 (2024): OCTOBER 2024
Publisher : Rena Cipta Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62354/jurnalmedicare.v3i4.595

Abstract

Waiting time is one of the important indicators in assessing the quality of healthcare services. A digital queue system was developed to improve the efficiency of the registration process and reduce patient waiting time. This study aims to analyze the effectiveness of the digital queue system in reducing service waiting time at Jagir Health Center in Surabaya. The study uses a quantitative approach with a quasi-experimental design using a pretest-posttest setup. The research sample consisted of 60 patients divided into groups before and after the implementation of the digital queue system. Data were collected through observation of waiting times and patient experience questionnaires. Analysis was carried out descriptively and analytically using paired t-tests or Wilcoxon tests depending on the data distribution. The simulation results show that the average waiting time before implementing the digital queue system was 62.4 minutes, while after implementing the digital queue system it dropped to 38.7 minutes. The analysis results indicate that there is a significant difference in waiting time before and after implementing the digital queue system (p<0.001). Implementing a digital queue system has the potential to improve service efficiency and provide a better service experience for patients. The system needs to be supported by human resource readiness, technology infrastructure, and public socialization.
PENGARUH PEMANFAATAN SIMPUS TERHADAP EFIENSI PELAYANAN ADMINISTRASI RAWAT JALAN DI PUSKESMAS JAGIR SURABAYA Gladys Kurniawan; Raymond Ferdinan Runtu
Jurnal Medicare Vol. 3 No. 4 (2024): OCTOBER 2024
Publisher : Rena Cipta Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62354/jurnalmedicare.v3i4.598

Abstract

The use of the Community Health Center Management Information System (SIMPUS) is part of the digital transformation of primary healthcare services, aimed at improving the effectiveness, efficiency, accuracy, and quality of patient data management. Jagir Community Health Center in Surabaya is a healthcare facility owned by the Surabaya City Government that has implemented an information system to support administrative and healthcare services. This study aimed to analyze the effect of SIMPUS utilization on the efficiency of outpatient administrative services at Jagir Community Health Center, Surabaya. A descriptive-analytical study was conducted using secondary data, service standard documents, community satisfaction surveys, and literature related to healthcare digitalization. The results showed that SIMPUS utilization can accelerate patient data retrieval and validation, reduce repetitive documentation, integrate service information, and support queue management and medical record systems. The service waiting time decreased from 62.4 minutes before digitalization to 38.7 minutes after digitalization, representing a reduction of 23.7 minutes (p<0.001). These findings indicate that SIMPUS contributes to improving the efficiency of outpatient administrative services.high public satisfaction can't be directly taken as causal proof that SIMPUS is the sole factor improving efficiency. It's necessary to measure service times, staff workload, input error rates, and compare before and after using SIMPUS to prove the impact quantitatively.
Co-Authors Christin Aguilera Enny Mar’atus Sholihah Friska Audia Novita Oktaviana Dappa Raymond Ferdinan Runtu