<![CDATA[The national dairy industry faces persistent challenges related to fluctuating milk supply, quality deterioration, limited traceability, and inefficiencies in conventional milk collection and storage systems. This study proposes the Smart Milk Bank (SMB) as a disruptive supply chain innovation that moves beyond the conventional function of cold storage by integrating rapid cooling, cold-chain management, real-time quality monitoring, digital traceability, inventory management, and an intermediary business model. An applied research and technology development approach is employed, involving system requirement analysis, prototype development, functional testing, industrial implementation, and performance evaluation. Data are obtained from milk quality measurements, sensor records, production and inventory data, operational observations, and stakeholder feedback. The proposed system is designed to transform the milk bank into an active supply-chain buffer capable of coordinating milk quality and volume according to industrial demand. Performance evaluation focuses on milk losses, quality consistency, supply stability, operating costs, traceability, and system reliability. The proposed targets include reducing damaged milk from approximately 10–15% to 6–8%, improving managed supply stability by 20–30%, and reducing operating costs by 15–25%. The study positions Smart Milk Bank as a systemic innovation in which technological integration and business-model innovation jointly strengthen dairy supply chain resilience. The findings provide a conceptual and practical foundation for developing a scalable, digitally enabled milk supply system that can support the competitiveness, sustainability, and resilience of the national dairy industry. ]]>
