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All Journal Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Lya Firnanda
Universitas Pembangunan Nasional Veteran Jawa Timur
Economics, Econometrics & Finance Other

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Efektivitas Implementasi SOP Ops B2B dalam Mendukung SLA Operasional Akademik di Startup Edutech Lya Firnanda; Vian Ahmad Saputra
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 6 No. 2 (2026): Juni, Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v6i2.1949

Abstract

This study aims to analyze the effectiveness of implementing the Standard Operating Procedure (SOP) in  the Business-to-Business (Ops B2B) Operations Division to support the achievement of the Service Level Agreement (SLA) in academic operations at Schoters. The research employs a descriptive qualitative method with data collected through interviews and documentation of work outputs from Ops B2B staff located Yogyakarta and Jakarta. The findings indicate that the implementation of SOPs has helped establish a more systematic and structured workflow for each operational process. However, its effectiveness is still not optimal due to differences in understanding among staff, delay in certain work processes, limited digital systems for monitoring SLA, and the SOP is still in the process of being created and developed. Most SLA targets have been achieved, although delays still occur in processes such as the delivery of learning Plan (LP) and IELTS test result reporting. Efforts to improve effectiveness can be made by developing a digital SLA monitoring system, creating more detailed SOP documentation, strengthening the culture of SOP implementation within the company, and conducting regular SOP-related training. This research is expected to serve as a reference for improving academic operational systems in education technology-based service companies.
Co-Authors Vian Ahmad Saputra