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All Journal Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Vian Ahmad Saputra
Universitas Pembangunan Nasional Veteran Jawa Timur
Economics, Econometrics & Finance Other

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Efektivitas Implementasi SOP Ops B2B dalam Mendukung SLA Operasional Akademik di Startup Edutech Lya Firnanda; Vian Ahmad Saputra
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 6 No. 2 (2026): Juni, Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v6i2.1949

Abstract

This study aims to analyze the effectiveness of implementing the Standard Operating Procedure (SOP) in  the Business-to-Business (Ops B2B) Operations Division to support the achievement of the Service Level Agreement (SLA) in academic operations at Schoters. The research employs a descriptive qualitative method with data collected through interviews and documentation of work outputs from Ops B2B staff located Yogyakarta and Jakarta. The findings indicate that the implementation of SOPs has helped establish a more systematic and structured workflow for each operational process. However, its effectiveness is still not optimal due to differences in understanding among staff, delay in certain work processes, limited digital systems for monitoring SLA, and the SOP is still in the process of being created and developed. Most SLA targets have been achieved, although delays still occur in processes such as the delivery of learning Plan (LP) and IELTS test result reporting. Efforts to improve effectiveness can be made by developing a digital SLA monitoring system, creating more detailed SOP documentation, strengthening the culture of SOP implementation within the company, and conducting regular SOP-related training. This research is expected to serve as a reference for improving academic operational systems in education technology-based service companies.
Implementasi Kebijakan Pengelolaan Piutang PKB pada UPPD Kabupaten Blora terhadap Efektivittas Pendapatan Daerah Siti Nurwahyu; Vian Ahmad Saputra
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 6 No. 2 (2026): Juni, Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v6i2.1954

Abstract

This study aims to analyze the implementation of the policy for managing Motor Vehicle Tax (PKB) receivables at the UPPD of Blora Regency in improving the effectiveness of regional revenue through the Door to Door (D2D) and Sengkuyung programs. This study employs a descriptive qualitative approach, with data collected through observation, documentation, and in-depth interviews as a means of data validation. The results show that the Door to Door (D2D) program plays a role in updating data on previous-year tax receivables through the delivery of tax collection letters (STPD) and verification of tax object data, while the Sengkuyung program is more effective in encouraging the realization of current-year PKB revenue. The implementation of both programs contributes positively to strengthening the tax database, improving administrative compliance of taxpayers, and supporting the effectiveness of regional revenue management in Blora Regency.
Co-Authors Lya Firnanda Siti Nurwahyu