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All Journal EDUCARE: Jurnal Pendidikan dan Kesehatan
Maria Sofia Anita Aga
STIKES St. Elisabeth Keuskupan Maumere, Maumere
Dentistry Education Health Professions Languange, Linguistic, Communication & Media Mathematics Public Health

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A Patient Satisfaction Model Based On Nurses’ Performance, Therapeutic Communication, And Nursing Service Quality In A Primary Healthcare Gabriel Mane; Marianus Oktavianus Wega; Mediatrix Santi Gaharpung; Maria Sofia Anita Aga
EDUCARE: Jurnal Pendidikan dan Kesehatan Vol. 3 No. 2 (2026): EDUCARE: Jurnal Pendidikan dan Kesehatan (Juni)
Publisher : Lembaga Penelitian Dan Publikasi Ilmiah (lppi) Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/jedu.v3i2.90

Abstract

Patient satisfaction is an important indicator of healthcare service quality, particularly in primary healthcare settings. Nurses’ performance, therapeutic communication, and nursing service quality may influence patients’ perceptions of healthcare services. This study aimed to develop and examine a structural model of patient satisfaction based on nurses’ performance, therapeutic communication, and nursing service quality at Magepanda Community Health Center, Sikka Regency, East Nusa Tenggara, Indonesia. A quantitative observational analytical study with a cross-sectional design was conducted from May to July 2026 involving 422 patients recruited using consecutive sampling. Data were collected using structured questionnaires and analyzed using SPSS version 27 and SmartPLS version 4.0. SEM-PLS was performed using 5,000 bootstrap resamples. Nurses’ performance (β = 0.287; t = 5.812; p < 0.001), therapeutic communication (β = 0.341; t = 7.456; p < 0.001), and nursing service quality (β = 0.456; t = 10.983; p < 0.001) significantly and positively influenced patient satisfaction. Nursing service quality demonstrated the strongest effect. The model explained 78.1% of the variance in patient satisfaction (R² = 0.781), with Q² = 0.612 and SRMR = 0.058. These findings indicate that strengthening nurses’ performance, therapeutic communication, and nursing service quality through an integrated approach may improve patient satisfaction in primary healthcare settings.
EFFECT OF PROGRESSIVE MUSCLE RELAXATION ON BLOOD GLUCOSE LEVELS, STRESS, AND QUALITY OF LIFE IN PATIENTS WITH TYPE 2 DIABETES MELLITUS A QUASI-EXPERIMENTAL STUDY Mediatrix Santi Gaharpung; Yustina Wela; Maria Sofia Anita Aga; Kristoforus Samson
EDUCARE: Jurnal Pendidikan dan Kesehatan Vol. 3 No. 2 (2026): EDUCARE: Jurnal Pendidikan dan Kesehatan (Juni)
Publisher : Lembaga Penelitian Dan Publikasi Ilmiah (lppi) Yayasan Almahmudi Bin Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70437/jedu.v3i2.92

Abstract

Type 2 diabetes mellitus (T2DM) is a chronic disease that requires comprehensive management because it affects glycemic control, psychological well-being, and quality of life. Progressive muscle relaxation (PMR) may serve as a simple complementary intervention to address these outcomes. This study aimed to determine the effect of PMR on blood glucose levels, stress, and quality of life among patients with T2DM in Wolomarang Village, Sikka Regency, Indonesia. A quantitative, non-randomized quasi-experimental study with a pretest–posttest control group design was conducted from May to July 2026. Sixty patients with T2DM were selected using purposive sampling and divided into intervention and control groups, with 30 participants in each group. The intervention group received PMR for 20–30 minutes, three times weekly for four weeks, in addition to standard care. Blood glucose was measured using a digital glucometer, stress using the Perceived Stress Scale-10, and quality of life using the WHOQOL-BREF. Data were analyzed using paired and independent t-tests and ANCOVA. The intervention group showed a greater reduction in blood glucose and stress levels and a greater improvement in quality of life than the control group (p < 0.001). PMR is an effective, simple, and feasible complementary intervention for improving glycemic control, reducing stress, and enhancing quality of life among patients with T2DM.
Co-Authors Gabriel Mane Kristoforus Samson Marianus Oktavianus Wega Mediatrix Santi Gaharpung Mediatrix Santi Gaharpung Yustina Wela