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All Journal Media Manajemen Pendidikan Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia
Saras Pangestu Sri Widowati
Universitas Singaperbangsa Karawang
Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Kajian Komparatif Persepsi Guru terhadap Kompetensi Manajerial dan Supervisi Kepala Sekolah di Sekolah Negeri Dan Swasta Se-Kecamatan Cikarang Pusat Saras Pangestu Sri Widowati; Sutirna; Undang Ruslan Wahyudin
Media Manajemen Pendidikan Vol 8 No 1 (2025): Juni 2025
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/mmp.v8i1.19552

Abstract

This study aims to comparatively analyze teachers’ perceptions of school principals’ managerial and supervisory competencies in public and private schools. Using a qualitative library research approach, the investigation was conducted from January to June 2024. Data were gathered through literature review of scholarly publications and school leadership policy documents, then subjected to descriptive-comparative analysis. Findings indicate that public school principals tend to employ structural-bureaucratic management with standardized supervision, whereas private school principals demonstrate greater flexibility and adaptive, clinical-collaborative supervision and planning. These differences are influenced by organizational culture, governance autonomy, and teachers’ professional experience. Private school teachers report higher satisfaction with supervision due to its responsiveness to their needs, while public school teachers value consistency and regulatory compliance. The study recommends developing a competency model for school principals that integrates flexibility and accountability, alongside strengthening continuous evaluation mechanisms to enhance leadership quality and learning outcomes.
Analysis of Parental Satisfaction with Education Services in Private Elementary Schools Nenden Nadya Rizky Mashrul; Saras Pangestu Sri Widowati; Renaldi Ferdiansah; Slamet Sholeh
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol. 3 No. 2 (2024): July 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v3i2.2727

Abstract

Analysis of the quality of educational services is based on the level of satisfaction of education service users with the services provided by educational institutions, namely schools. This research aims to understand the public's perception, particularly students and their parents, of the quality of basic education services. Nowadays, competition in the education sector is very evident in society, including at the basic education level. This is reflected in the high enthusiasm of parents to enroll their children in schools with the best quality. Consequently, many new schools, especially private ones, have emerged, including integrated elementary schools and madrasah ibtidaiyah. The demand for high-quality education is very significant in today's life. Schools strive to provide the best services to remain competitive and be the choice of the community. The quality of educational services has a significant impact on parents' satisfaction. There are five dimensions of parents' satisfaction with the quality of educational services: the tangible dimension, the reliability dimension, the responsiveness dimension, the assurance dimension, and the empathy/caring dimension. Customers will feel dissatisfied if the outcomes do not meet their expectations. Customer dissatisfaction with the services provided by a school is believed to be one of the factors that cause a decline in the number of students, which is certainly detrimental to the school. Conversely, if customers are satisfied with the services provided by the school, they will continue to use the educational services and give positive feedback to others about the educational institution.
Co-Authors Nenden Nadya Rizky Mashrul Renaldi Ferdiansah Slamet Sholeh Sutirna Undang Ruslan Wahyudin