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Prihanto Prihanto
Sekolah Tinggi Ilmu Kesehatan Bethesda Yakkum PSDKU Kabupaten Temanggung
Health Professions Nursing Public Health

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Perbandingan Kualitas Pelayanan Kesehatan Pasien Rawat Jalan Pengguna BPJS Dan Umum Di Rumah Sakit Vincensia Dwi SuryaningTyas; Desak Putu Kristian Purnamiasih; Prihanto Prihanto
Jurnal Kesehatan Vol 15 No 1 (2026): JURNAL KESEHATAN
Publisher : STIKES Ngesti Waluyo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46815/jk.v15i1.424

Abstract

Quality Health Service is an important factor in determining patients’ satisfaction and trust in health service industry. In the context of outpatient services, every patient has the same rights to obtain services in hospitals and is treated equally, with no gap between patients with national health insurance (Badan Penyelenggara Jaminan Sosial/BPJS) and private patients. The purpose of this study is to determine whether there is a difference in service quality between the two groups, across five dimensions of SERVQUAL, namely the responsible (physical evidence), reliability, responsiveness, assurance, and empathy domains. This study used a quantitative approach with a cross-sectional design and was conducted in outpatient clinic at Harapan Hospital in Magelang. Based on the data analysis, the level of satisfaction for BPJS users was mostly in the category of satisfied (74%), while for private payment patients were mostly in very satisfied (91%) category. The result of different tests using Mann-Whitney showed the p-value of <0.001 (<0.005). The conclusion of the 134 respondents was that the level of BPJS Patients’ satisfaction is mostly in the satisfied category, while for private patients, it is mostly in the very satisfied category. A significant difference is evident in satisfaction levels of those cared for by BPJS and general users with the quality of health services in Magelang Hospital (p-value<0.05). The quality of health services needs to be improved to increase patient satisfaction.
Kepemimpinan Transformasional Sebagai Kunci Peningkatan Kinerja Generasi Z: Tinjauan Literatur Dari Berbagai Sektor Organisasi Ela Putri Anggraeni; Prihanto Prihanto
Jurnal Kesehatan Vol 15 No 1 (2026): JURNAL KESEHATAN
Publisher : STIKES Ngesti Waluyo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46815/jk.v15i1.567

Abstract

Transformational leadership is one of the most widely applied leadership styles in modern organizations. Transformational leadership is believed to be able to improve employee performance, particularly among Generation Z, who are increasingly dominating the workforce. Generation Z has distinct characteristics, such as a preference for flexible work environments, technology-based systems, open communication, and leaders who can provide inspiration and personal development opportunities. However, in practice, several challenges remain, including generational gaps, differences in work values, and suboptimal implementation of transformational leadership across organizational sectors. This study aims to analyze the effect of transformational leadership on Generation Z performance through a literature review of various academic journals. The method used is a literature review of 10 selected articles retrieved from Google Scholar using relevant keywords. The results show that transformational leadership generally has a positive effect on Generation Z performance. This influence occurs through increased motivation, work engagement, job satisfaction, and innovation. However, some findings indicate that the effectiveness of transformational leadership may depend on organizational context and employee acceptance. Therefore, adaptive implementation of transformational leadership is required to optimize Generation Z performance across various organizational sectors.
Co-Authors Desak Putu Kristian Purnamiasih Ela Putri Anggraeni Vincensia Dwi SuryaningTyas