Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Faisal Afnan Syauqi
Universitas Amikom Yogyakarta
Arts Environmental Science Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Digital Government Dan Mitigasi Konflik Ruang Publik; Studi Implementasi Jogja Smart Service Di Tingkat Kemantren Jetis Kota Yogyakarta Faisal Afnan Syauqi; Mei Maemunah
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 2 (2026): Vol. 5 No. 2 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i2.480

Abstract

This study aims to analyze the implementation of the complaint feature in Jogja Smart Service in mapping public space conflicts and identifying the challenges of digital data integration in Kemantren Jetis. This study employs George C. Edward III's Policy Implementation Theory. Data were collected through in-depth interviews, observations, and documentation and were analyzed using a descriptive qualitative method. The findings indicate that, in terms of the communication indicator, the government has conducted public outreach to encourage the utilization of Jogja Smart Service; however, complaint reports are still hindered by incomplete information and incorrect location selection. Regarding the resources indicator, the implementation is supported by the availability of adequate human resources, facilities, authority, and information. For the disposition indicator, the implementers demonstrate commitment, responsibility, and responsiveness in following up every complaint through effective coordination among officers. Meanwhile, under the bureaucratic structure indicator, the implementation is supported by clear standard operating procedures and a well-defined division of responsibilities, enabling the complaint-handling process to be carried out systematically and in a coordinated manner. This study concludes that the implementation of the Jogja Smart Service complaint feature has performed reasonably well in supporting the mitigation of public space conflicts. However, improving the quality of complaint information submitted by the public remains necessary to enhance the effectiveness of digital complaint management.
Co-Authors Mei Maemunah