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SERVICE QUALITY LEARNING AND CUSTOMER RETENTION IN MSMEs: A DYNAMIC CAPABILITY APPROACH Nazhira Nindya Padma Hanuun; Arief Budiman
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 3 (2025): Jesocin - March
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

This conceptual paper develops an integrative framework for service quality learning and customer retention in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how customer feedback, service recovery, process learning, trust formation, and continuous adaptation can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle.
ENTREPRENEURIAL FORESIGHT AND RESPONSIBLE GROWTH IN MSMEs: LINKING OPPORTUNITY SENSING, GOVERNANCE, AND ADAPTIVE LEARNING Arif Budi Raharja; Nazhira Nindya Padma Hanuun
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 4 (2025): Jesocin : April
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

This conceptual paper develops an integrative framework for entrepreneurial foresight and responsible growth in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how financial information quality, cash-flow visibility, digital controls, liquidity discipline, and adaptive decision making can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle.
RELATIONAL CAPABILITY AND MARKET ACCESS IN MSMEs: LINKING SOCIAL CAPITAL, COLLABORATION, AND COMPETITIVE ADAPTATION Anggun Yolistina; Nazhira Nindya Padma Hanuun
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 5 (2025): Jesocin : May
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

This conceptual paper develops an integrative framework for relational capability and market access in MSMEs in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how relational trust, bridging networks, market information, collaboration discipline, and opportunity access can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle. Implications are developed for owner-managers, support institutions, and future empirical research.
SERVICE QUALITY LEARNING AND CUSTOMER RETENTION IN MSMEs: A DYNAMIC CAPABILITY APPROACH Nazhira Nindya Padma Hanuun; Arief Budiman
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 3 (2025): Jesocin - March
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This conceptual paper develops an integrative framework for service quality learning and customer retention in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how customer feedback, service recovery, process learning, trust formation, and continuous adaptation can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle.
ENTREPRENEURIAL FORESIGHT AND RESPONSIBLE GROWTH IN MSMEs: LINKING OPPORTUNITY SENSING, GOVERNANCE, AND ADAPTIVE LEARNING Arif Budi Raharja; Nazhira Nindya Padma Hanuun
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 4 (2025): Jesocin : April
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This conceptual paper develops an integrative framework for entrepreneurial foresight and responsible growth in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how financial information quality, cash-flow visibility, digital controls, liquidity discipline, and adaptive decision making can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle.
RELATIONAL CAPABILITY AND MARKET ACCESS IN MSMEs: LINKING SOCIAL CAPITAL, COLLABORATION, AND COMPETITIVE ADAPTATION Anggun Yolistina; Nazhira Nindya Padma Hanuun
Journal of Jabar Economic Society Networking Forum Vol. 2 No. 5 (2025): Jesocin : May
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This conceptual paper develops an integrative framework for relational capability and market access in MSMEs in micro, small, and medium enterprises (MSMEs). It synthesizes established literature on the resource-based view, dynamic capabilities, organizational learning, absorptive capacity, social capital, resilience, and entrepreneurial ecosystems. The analysis explains how relational trust, bridging networks, market information, collaboration discipline, and opportunity access can be organized into proportionate managerial routines. No primary survey, interview, experimental, or statistical data are claimed. The framework proposes diagnosis, capability mapping, bounded experimentation, evidence review, governance, resource reconfiguration, and learning retention as a cumulative cycle. Implications are developed for owner-managers, support institutions, and future empirical research.