<![CDATA[Digital transformation in higher education requires changes that extend beyond the mere use of applications. Academic administration, correspondence, human resources, student affairs, finance, quality assurance, and records management need to operate within an integrated, secure, auditable, and user-oriented information ecosystem. This article aims to develop a digital administration and electronic records management model relevant to Universitas Majalengka. The study employs an integrative literature review combined with a conceptual analysis of publicly available information concerning the university’s digital services. The thematic analysis covers digital transformation strategies, information governance, service integration, the records life cycle, information security, user experience, human resource capabilities, and change management. The findings produce a six-layer model comprising strategic direction and policy; process and service architecture; data and records governance; technology and integration; security, privacy, and service continuity; and human resource capabilities and digital culture. The model is operationalized through a four-stage roadmap encompassing mapping and standardization, integration of priority services, strengthening of records management and analytics, and continuous optimization. This article emphasizes that an integrated portal and academic information system constitute an essential foundation. However, their institutional benefits are determined by the ability of each transaction to generate authentic records supported by consistent metadata, retention schedules, access controls, audit trails, and evaluation mechanisms. The proposed framework can support readiness audits, policy development, and digital administration planning at Universitas Majalengka. This model requires validation through interviews, process observations, system audits, and user surveys before implementation.]]>
