Operational performance assessment is important for technology-based service companies to identify service strengths, weaknesses, and competitiveness. CV Technology Update Computer is a technology service business located in Lae Butar, Gunung Meriah District, Aceh Singkil Regency, Aceh, which provides CCTV supply and installation, computer networking services, laptop sales and services, and technology training. This study aims to apply the Operational Competitiveness Rating Analysis (OCRA) method to assess operational performance and competitiveness at CV Technology Update Computer. This research used a quantitative descriptive case-study design. Four operational service alternatives were evaluated using seven criteria, namely service quality, response time, technical accuracy, operational cost, technician competence, product/service availability, and customer satisfaction with after-sales support. The data were processed by classifying criteria into benefit and cost criteria, calculating preference values, and determining the final OCRA score for each alternative. The results show that CCTV supply and installation obtained the highest final OCRA score, followed by laptop sales and services, computer networking services, and technology training. These findings indicate that CCTV supply and installation is the strongest operational service, while technology training requires further improvement in operational efficiency and supporting facilities. This study contributes by demonstrating that the OCRA method can be used as a systematic and measurable decision-support approach for evaluating operational performance and improving competitiveness in technology-service businesses.