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Nazwa Niken Pratiwi
State University of Malang, Indonesia
Education

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Soft Skill Development Management Towards Employee Professionality In The East Java Province Education Office Nazwa Niken Pratiwi; Desi Eri Kusumaningrum; Hanun Nabilah Mahdiyyah; Khoiriyah Riska Anggraeni; Lailatul Fitriyah; Marwah Shafa Syahida
Proceedings Series of Educational Studies 2026: International Conference of Research Innovation and Technology on Elementary Education (ICRITE
Publisher : Universitas Negeri Malang

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Abstract

This study aims to analyze the management of soft skill development in enhancing the professionalism of employees at the East Java Provincial Education Office. The background of this study is based on the importance of soft skills in supporting employee performance amid increasingly complex organizational demands. This study employs a qualitative approach with a descriptive design. Data collection techniques included interviews, observations, and documentation, with informants selected through purposive sampling. The results indicate that soft skill development is managed through the integration of formal and non-formal activities. Formal activities include structured webinars and training programs, while non- formal activities consist of initiatives that foster social interaction and employee well-being. Program implementation has been quite effective, supported by leadership and the alignment of programs with employee needs. The impact of soft skill development is evident in improvements in employees’ communication, collaboration, adaptability, and professionalism. However, program evaluation has not yet been conducted comprehensively; therefore, strengthening the evaluation system and program integration is necessary to ensure that soft skill development yields more optimal results.
Implementation of Office Management to Support the Creation of a Conducive Working Environment in Public Sector Organisations Khoiriyah Riska Anggraeni; Raden Bambang Sumarsono; Nazwa Az Zahra; Nazwa Niken Pratiwi; Lailatul Fitriyah; Marwah Shafa Syahida
Proceedings Series of Educational Studies 2026: International Conference of Research Innovation and Technology on Elementary Education (ICRITE
Publisher : Universitas Negeri Malang

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Abstract

This study aims to analyze the implementation of office management in supporting the creation of a conducive work environment in public sector agencies. The research approach used is qualitative, employing a case study design. Data collection was conducted through interviews, observations, and documentation involving employees in the program development division of the East Java Provincial Education Office. Data analysis was conducted using reflexive thematic analysis, which involves the processes of coding, theme development, and iterative data interpretation to gain an in-depth understanding of the phenomenon under study. The research results indicate that office management has generally been implemented effectively, as evidenced by a clear division of tasks, flexible coordination and communication, adherence to work rules, effective leadership, and the availability of adequate work facilities. Nevertheless, challenges remain in the areas of coordination and cooperation among employees, which have not yet been fully standardized. This study concludes that the creation of a conducive work environment is influenced not only by the organization’s formal systems but also by the quality of interpersonal relationships among employees. Therefore, strengthening communication, coordination, and cooperation is a key factor in improving the effectiveness of office management in public sector agencies.
Co-Authors Desi Eri Kusumaningrum Hanun Nabilah Mahdiyyah Khoiriyah Riska Anggraeni Lailatul Fitriyah Marwah Shafa Syahida Nazwa Az Zahra Raden Bambang Sumarsono