Soft Skill Development Management Towards Employee Professionality In The East Java Province Education Office

Nazwa Niken Pratiwi (State University of Malang, Indonesia)
Desi Eri Kusumaningrum (State University of Malang, Indonesia)
Hanun Nabilah Mahdiyyah (State University of Malang, Indonesia)
Khoiriyah Riska Anggraeni (State University of Malang, Indonesia)
Lailatul Fitriyah (State University of Malang, Indonesia)
Marwah Shafa Syahida (State University of Malang, Indonesia)

Proceedings Series of Educational Studies
2026: International Conference of Research Innovation and Technology on Elementary Education (ICRITE

This study aims to analyze the management of soft skill development in enhancing the professionalism of employees at the East Java Provincial Education Office. The background of this study is based on the importance of soft skills in supporting employee performance amid increasingly complex organizational demands. This study employs a qualitative approach with a descriptive design. Data collection techniques included interviews, observations, and documentation, with informants selected through purposive sampling. The results indicate that soft skill development is managed through the integration of formal and non-formal activities. Formal activities include structured webinars and training programs, while non- formal activities consist of initiatives that foster social interaction and employee well-being. Program implementation has been quite effective, supported by leadership and the alignment of programs with employee needs. The impact of soft skill development is evident in improvements in employees’ communication, collaboration, adaptability, and professionalism. However, program evaluation has not yet been conducted comprehensively; therefore, strengthening the evaluation system and program integration is necessary to ensure that soft skill development yields more optimal results.