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All Journal Jurnal Digital Bisnis, Modal Manusia, Marketing, Entrepreneurship, Finance, & Strategi Bisnis
Susanti Noorhayati
Universitas Mitra Bangsa
Economics, Econometrics & Finance Other

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Kepuasan Publik dalam Pelayanan Perizinan Pemerintah Daerah: Peran Kinerja Pelayanan, Sistem Pengendalian Intern, Sarana Prasarana, dan Manajemen Risiko Keuangan Susanti Noorhayati; Hadi Purnomo; Jamal Hanaffy
Jurnal Digital Bisnis, Modal Manusia, Marketing, Entrepreneurship, Finance, & Strategi Bisnis (DImmensi) Vol 6 No 2 (2026): JURNAL DIMMENSI
Publisher : Prodi S1 Administrasi Bisnis Universitas Sangga Buana YPKP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/dimmensi.v6i2.5616

Abstract

This study aims to analyze the influence of service performance, internal control systems, and facilities and infrastructure on public satisfaction through financial risk management at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Bogor Regency. This study employed a quantitative approach using a survey method involving 388 users of DPMPTSP Bogor Regency services. Data were analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) with the assistance of SmartPLS 4 software. The results indicate that service performance and facilities and infrastructure have a positive and significant effect on public satisfaction, while the internal control system has a positive but insignificant effect on public satisfaction. Furthermore, facilities and infrastructure have a positive and significant effect on financial risk management, whereas service performance and the internal control system have positive but insignificant effects on financial risk management. Financial risk management was found to have a positive and significant effect on public satisfaction. These findings suggest that improving public satisfaction at DPMPTSP Bogor Regency is influenced by service quality, the availability of adequate facilities and infrastructure, and effective financial risk management practices. The results of this study are expected to provide valuable input for government institutions in enhancing the quality of public services through strengthened organizational governance and financial risk management.
Co-Authors Hadi Purnomo Jamal Hanaffy