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All Journal MES Management Journal El-Mujtama: Jurnal Pengabdian Masyarakat
Hamdan Yuhafi
Institut Ummul Quro Al-Islami Bogor
Religion Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Pengaruh Profesionalisme SDM dan Kualitas Layanan (Service Quality) Bank Syariah terhadap Keputusan Nasabah dalam Memilih Produk Pembiayaan Emas: Nasabah Bank Syariah Kabupaten Bogor Barat Anisa Husnul Khotimah; Hamdan Yuhafi
MES Management Journal Vol. 5 No. 2 (2026): MES Management Journal
Publisher : MES Bogor

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This study aims to determine the influence of human resource (HR) professionalism and service quality  on customer decisions in determining the choice of gold financing products at Islamic banking institutions in the West Bogor Regency area. The approach used in this study is a quantitative approach with an explanatory research design. Sampling was carried out on 100 respondents who were active customers of Islamic banks through a simple random sampling technique, covering four sub-districts, namely Leuwiliang, Ciampea, Pamijahan, and Cibungbulang. The primary data collection instrument was in the form of a structured questionnaire with a five-point Likert scale, which was further processed using multiple linear regression analysis using SPSS version 27. This result shows that simultaneously, the two independent variables together have a significant 49.4% effect on customer decisions in choosing Bank Syariah Gold Financing Products (Bank Syariah Customers of West Bogor Regency), The results of this study confirm that improving HR professionalism and optimizing service quality consistently and measurably contributes to strengthening customer decisions in choosing gold financing products in banking sharia in the West Bogor Regency area.
Pendampingan Pelaku UMKM di Desa Cinangneng: Upaya Peningkatan Daya Saing dan Legalitas Produk Lokal M. Wanri Wahyudin; Abdul Husenudin; Hamdan Yuhafi; Rahmat Setiabudi
El-Mujtama: Jurnal Pengabdian Masyarakat  Vol. 6 No. 5 (2026): El-Mujtama: Jurnal Pengabdian Masyarakat 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

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Micro, Small, and Medium Enterprises (MSMEs) play a vital role as the backbone of the rural economy. However, most MSME operators in Cinangneng Village, Tenjolaya District, Bogor Regency, still face fundamental challenges regarding limited understanding of halal certification, business legality documentation, and low adoption of digital payment systems and modern financial management. This Community Service Program (PkM) aims to enhance the capacity, product legality, and digital competitiveness of Cinangneng MSMEs through a participatory approach and intensive, sustainable mentoring. The program was conducted on Thursday, August 13, 2026, at the Cinangneng Village Hall through a strategic collaboration between students of Prabu Siliwangi Islamic University (UNIPRAS), Ummul Quro Al-Islami Institute (IUQI)/Bogor Islamic University (UIB), Halal Center Mathla'ul Anwar (HCMA), and Bank BTN. The implementation methodology adopted a Participatory Action Research (PAR) framework integrated into five stages: needs identification, program planning, education and mentoring implementation, monitoring and controlling, and impact evaluation. The initiative involved 31 total participants, targeting 8 food-processing MSME units lacking halal certification, alongside bank account opening and QRIS facilitation for 20 participants. The results demonstrated significant improvements in understanding product halal urgency, business identification number (NIB) and halal registration preparation, QRIS-based cashless payment adoption, and digital financial literacy access. This multi-institutional synergy successfully transformed the governance of Cinangneng MSMEs into administratively organized, halal-assured, and digitally adaptive business entities.
Co-Authors Abdul Husenudin Anisa Husnul Khotimah M. Wanri Wahyudin Rahmat Setiabudi