<![CDATA[This study analyzes the effectiveness of the M-Paspor application in passport issuance services at the Class II Immigration Office of TPI Atambua. A descriptive qualitative approach with a case study design was employed. Using purposive sampling, 20 informants were selected, comprising three immigration officers, eight M-Paspor users, and nine walk-in applicants. Data were collected through observation, in-depth interviews, and documentation and analyzed using an interactive model involving data collection, reduction, display, and conclusion drawing. The findings indicate that M-Paspor is moderately effective in terms of work quality, service time, efficiency, openness, accuracy, and precision. Counter services for M-Paspor applicants required approximately 5-10 minutes, compared with 20-25 minutes for walk-in applicants, while passport issuance through both channels took a relatively similar period of 4-7 working days. Application effectiveness was supported by competent officers, adequate service facilities, and accessible features. The principal barriers included unstable networks and central servers, repeated administrative procedures, uneven dissemination of information, limited digital skills, and a strong preference for walk-in services. Strengthening system reliability, integrating digital and on-site procedures, improving information clarity, and providing direct assistance to rural residents and older users are therefore necessary to optimize digital passport services.]]>
