Jessica Paruntu
Politeknik Negeri Manado, Manado, Indonesia

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​Impact of Internship Programs and Senior Mentoring on Hospitality Students Work Readiness at Novotel Manado Jessica Paruntu; Dianne Rondonuwu; Jeanlly Solang
Jurnal Studi Perhotelan dan Pariwisata Vol 5 No 1 (2026): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jspp.v5i1.7081

Abstract

Purpose: This study aims to examine the effects of internship programs and senior mentoring on the work readiness of hospitality students participating in internship programs at Novotel Manado Golf Resort & Convention Center. The analysis focused on the individual effect of each variable as well as their combined effect on students' work readiness. Research Methodology: Using a mixed-methods design and saturated sampling, data were collected from 25 student interns through Likert-scale questionnaires, interviews, observations, and documentation. Quantitative data were evaluated using IBM SPSS for validity, reliability, normality, multiple linear regression, t-test, F-test, and coefficient of determination (R²). Results: The findings indicate that internship programs significantly improve students' work readiness, while senior mentoring alone is not significant. However, both variables jointly had a significant effect on students' workplace readiness. Conclusions: Internship programs significantly impact students’ work readiness by providing opportunities for practical experience and fostering the development of competencies necessary for working in the hospitality industry.Limitations: This study was limited to 25 student interns at Novotel Manado Golf Resort & Convention Center; therefore, the findings cannot be generalized to other hospitality organizations.Contributions: This study extends Social Cognitive Career Theory by demonstrating how internship and mentoring experiences strengthen competency development and career readiness in hospitality education.