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Digital Transformation and Knowledge Management in Community-Facing SMEs: A Literature Review Ijang Faisal; Ucu Supriatna
KRIEZ ACADEMY : Journal of development and community service Vol. 2 No. 4 (2025): Kriez Academy - April
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Digital Transformation and Knowledge Management in Community-Facing SMEs: A Literature Review has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In community-facing smes: a literature review, managers must coordinate experience, tacit knowledge, documented practices, external advice, lessons learned, and decision routines while responding to expectations from managers, employees, mentors, partner institutions, and community entrepreneurs. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or knowledge held by one person. Aims: This article develops a capability-based framework explaining how digital transformation and knowledge management may contribute to knowledge retention, capability, and innovation. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: knowledge acquisition, translation into local practice, sharing and coaching, and institutionalization and renewal. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.
The Role of Social Media Marketing in Strengthening Micro-Enterprise Community Networks Wawan Ichwanudin; Ijang Faisal
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 7 (2025): Kriez Academy - July
Publisher : Yayasan Kreatif Indonesia Emas

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Background: The Role of Social Media Marketing in Strengthening Micro-Enterprise Community Networks has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In strengthening micro-enterprise community networks, managers must coordinate brand promises, product information, customer journeys, campaign messages, service encounters, and feedback while responding to expectations from customers, local enterprises, marketing teams, service staff, and community intermediaries. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or inconsistent channel information. Aims: This article develops a capability-based framework explaining how the role of social media marketing may contribute to brand credibility, customer response, and retention. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: relevant value proposition, experience consistency, credible social communication, and market learning loop. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.
Value Co-Creation Between Enterprises and Communities in Sustainable Development Projects Ijang Faisal; M. Syafarudin Mahaputra
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 11 (2025): Kriez Academy - November
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Value Co-Creation Between Enterprises and Communities in Sustainable Development Projects has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In enterprises and communities in sustainable development projects, managers must coordinate shared objectives, resources, roles, benefits, decision rights, data, and dispute-resolution arrangements while responding to expectations from enterprises, community organizations, local government, suppliers, funders, and residents. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or exit barriers. Aims: This article develops a capability-based framework explaining how value co-creation may contribute to shared value, trust, and participation. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: goal and value alignment, complementary resource design, joint governance and voice, and shared learning and adjustment. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.
Strategic Communication of ESG Practices to Local Stakeholders Ijang Faisal; Nida Garnida Fitrianti
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 03 (2026): Kriez Academy - March
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Strategic Communication of ESG Practices to Local Stakeholders has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In esg practices to local stakeholders, managers must coordinate environmental and social impacts, claims, commitments, material topics, stakeholder feedback, and corrective action while responding to expectations from organizations, local communities, employees, suppliers, regulators, and civil-society groups. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or claims that exceed operational performance. Aims: This article develops a capability-based framework explaining how strategic communication may contribute to credibility, environmental awareness, and stakeholder trust. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: impact and claim relevance, evidence and transparency, stakeholder dialogue, and follow-through and learning. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.
Employee Engagement and Organizational Commitment in Social Enterprises Adang Haryaman; Ijang Faisal
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 05 (2026): Kriez Academy - May
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Employee Engagement and Organizational Commitment in Social Enterprises has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In social enterprises, managers must coordinate roles, workloads, skills, performance expectations, career opportunities, leadership routines, and employee voice while responding to expectations from employees, supervisors, managers, volunteers, and partner organizations. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or inconsistent supervision. Aims: This article develops a capability-based framework explaining how employee engagement and organizational commitment may contribute to engagement, participation, and commitment. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: role and expectation clarity, capability through practice, supportive leadership and voice, and recognition and continuity. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.