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All Journal Optimal: Jurnal Ekonomi dan Manajemen
Trisno Trisno
Sekolah Tinggi Ilmu Ekonomi Pariwisata

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Hubungan Manajemen Perawatan Gedung dengan Tingkat Kepuasan Penghuni: (Studi Kasus Pondok Raja Living Space) Trisno Trisno; Tri Maryani; Aletta Dewi Maria Th; Bayu Ade Prabowo; Enik Rahayu
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 6 No. 1 (2026): Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v6i1.9418

Abstract

This study aims to analyze the influence of building maintenance management on resident satisfaction in Pondok Raja Living Space, a privately managed boarding house in Semarang City. The main focus of the research is the dominance of corrective maintenance systems in daily operational practices and their effectiveness in maintaining occupant comfort and satisfaction. A quantitative descriptive method with a field research approach was used to obtain primary data through an online questionnaire filled out by 16 out of 20 active residents (80% response rate) and secondary data from Google Reviews for the 2017–2025 period. The results of the analysis showed that building maintenance management was considered good (mean = 4.36; α = 0.964), while occupant satisfaction was in the very high category (mean = 4.69). The Spearman correlation test revealed a positive and significant relationship between maintenance management and occupant satisfaction (ρ = 0.621; p = 0.010). Simple regression analysis showed a maintenance management contribution of 76.3% to the variance in occupant satisfaction, indicating strong explanatory power. These findings confirm that although corrective maintenance is dominant, response speed, repair effectiveness, and consistent communication are able to maintain high satisfaction. However, long-term reliance on corrective mechanisms has the potential to lead to inefficiencies. Therefore, the integration of corrective and preventive maintenance strategies is recommended to improve cost efficiency, reduce long-term risks, and strengthen the sustainability of residential facilities.
Pengaruh Manajemen Fasilitas terhadap Kepuasan Penghuni pada Hunian Kos Pondok Raja Living Space di Kota Semarang Trisno Trisno; Yuniarti Rahmat Satato; Syamsul Hadi; Henry Yuliamir
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 6 No. 1 (2026): Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v6i1.9421

Abstract

This study analyzes the influence of facility management on resident satisfaction in Pondok Raja Living Space, a small-scale rental residential unit in Semarang characterized by shared facilities and limited space. This study seeks to fill the literature gap that generally focuses on large-scale residential or commercial buildings by presenting empirical evidence from the context of boarding houses. Primary data was obtained through a Likert-scale questionnaire filled out by 16 out of 20 active residents, covering seven dimensions of the facility: room condition, basic furnishings, cleanliness, water availability, lighting and ventilation, electricity and Wi-Fi quality, and security. Quantitative analysis includes descriptive statistics, Cronbach's alpha reliability test, Spearman correlation, and simple linear regression. Results showed a high average facility index (mean = 4.35) with strong internal consistency, while basic furniture obtained the lowest score (mean = 3.63) as a repair priority. The significant correlation between facility quality and occupant satisfaction confirms the central role of facility management in shaping the life experience. Regression shows a large contribution of facility quality to satisfaction variance, in line with the principles of Post-Occupancy Evaluation (POE) and the facility management literature. The study recommends improved furniture, better ventilation strategies, as well as the implementation of preventive maintenance to improve efficiency and well-being of residents. These findings provide practical guidance for local housing operators in improving the quality of small-scale residential services in Indonesia.
Co-Authors Aletta Dewi Maria Th Bayu Ade Prabowo Enik Rahayu Henry Yuliamir Syamsul Hadi Tri Maryani Yuniarti Rahmat Satato