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All Journal Innobiz: Jurnal Ilmu Manajemen, Bisnis dan Keuangan
Rafif Putra Divantio
UNiversitas Siber Indonesia

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Implementasi Administrasi Digital untuk Mendukung Efisiensi Operasional pada Unit Reinsurance and Development Operational Business PT BRI Asuransi Indonesia Rafif Putra Divantio; Vivi Afifah
Innobiz: Jurnal Ilmu Manajemen, Bisnis dan Keuangan Vol 3 No 2 (2026): Innobiz Juli 2026
Publisher : Universitas Siber Indonesia

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Abstract

The digital transformation of the insurance industry requires companies to implement efficient and integrated administrative systems to support operational activities. PT BRI Asuransi Indonesia has adopted digital administration in the Reinsurance and Development Operational Business (DOB) unit to improve the management of reinsurance claim documents and operational data. This study aims to analyze the implementation of digital administration and its contribution to operational efficiency. The findings indicate that the integration of Microsoft Outlook, Microsoft Excel, CareBRINS, and supporting applications has improved document processing efficiency, data accuracy, and interdepartmental coordination. Nevertheless, several challenges remain, including inconsistent document formats, incomplete data, and manual validation processes. Digital administrative practices play an important role in supporting operational performance while highlighting the need for greater system integration and automation to enhance organizational productivity. Keywords: Digital Administration, Operational Efficiency, Reinsurance, Insurance, Business Process
Co-Authors Vivi Afifah