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All Journal Journal of Business Administration and Entrepreneurship Innovation
Moh Ikhsan
Politeknik Negeri Jakarta

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Digital Transformation in Business Administration: The Impact of Financial Technology Implementation on Operational Efficiency in Service Companies Moh Ikhsan; Riskon Ginting
Journal of Business Administration and Entrepreneurship Innovation Vol. 1 No. 1 (2024): Journal of Business Administration and Entrepreneurship Innovation
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/baei.v1i01.7320

Abstract

The adoption of financial technology (fintech) has become a cornerstone of digital transformation in business administration, particularly in the service sector. This study explores the impact of fintech implementation on the operational efficiency of service companies, focusing on how digital payment systems, automated financial services, and fintech-driven analytics contribute to performance improvements. Data were collected from 150 service companies through structured questionnaires and analyzed using Structural Equation Modeling (SEM) via AMOS. The results indicate a positive and significant relationship between fintech adoption and operational efficiency, particularly in terms of process optimization and cost reduction. This study offers insights into how service companies can leverage fintech to enhance their competitive edge and streamline operations.
Co-Authors Riskon Ginting