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Sofia Sambul
Program Studi Administrasi Bisnis, Fakultas Ilmu Sosial dan Politik, Universitas Sam Ratulangi

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Kepemimpinan dan Lingkungan Kerja terhadap Kinerja Karyawan (Pada Karyawan Mc Donald’s Manado) Alfando Loudry Taghulihi; William A. Areros; Sofia Sambul
Productivity Vol 1 No 3 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

The research aims to determine: the influence of leadership and the working environment on the employee's performance (in the employee of MC Donald's Manado). This research includes causal associative research using quantitative approaches. This research is categorized as research survey, where the research instrument is a questioner. The samples in this study were the employees of Mc Donald's Manado which amounted to 30 people. The analytical models used in this study are multiple linear regression analyses and hypotheses test with SPSS program version 21 for Windows. The results of this study found that the leadership has a positive and significant impact on performance, evidenced by the significance value of Thitung is greater than the value and with considerable coefficient values, so that the leadership positively affects the performance of employees. The working environment also has a positive and significant effect on performance, evidenced by the significance value of Thitung greater than the this and with the value of coefficient which is also quite large, so that the environment also has a positive effect on the employee's performance. The leadership and work environment simultaneously affect the employee's performance, evidenced by the significance value and also through the coefficient of determination.
Dampak Budaya Organisasi Terhadap Kualitas Layanan Karyawan PT. Bank SulutGo Cabang Bitung Irene M. Lapian; Riane J. Pio; Sofia Sambul
Productivity Vol 1 No 3 (2020)
Publisher : Program Studi Administrasi Bisnis

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This study aims to determine whether organizational culture influences service quality. This study uses a quantitative approach with inferential statistical analysis in the form of partial regression analysis. The population in this study were employees of PT. Bank Sulut-Go bitung branch, amounting to 51 people. Sampling using Slovin formula with an error level of 10% to obtain 34 respondents. The results showed that organizational culture had an impact on service quality. This finding is expected to strengthen the service quality of banking organizations by making the organizational culture one of the guides of all members of the organization.
Co-Authors Alfando Loudry Taghulihi Irene M. Lapian Riane J. Pio William A. Areros