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Irene M. Lapian
Program Studi Administrasi Bisnis, Fakultas Ilmu Sosial dan Politik, Universitas Sam Ratulangi

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Dampak Budaya Organisasi Terhadap Kualitas Layanan Karyawan PT. Bank SulutGo Cabang Bitung Irene M. Lapian; Riane J. Pio; Sofia Sambul
Productivity Vol 1 No 3 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This study aims to determine whether organizational culture influences service quality. This study uses a quantitative approach with inferential statistical analysis in the form of partial regression analysis. The population in this study were employees of PT. Bank Sulut-Go bitung branch, amounting to 51 people. Sampling using Slovin formula with an error level of 10% to obtain 34 respondents. The results showed that organizational culture had an impact on service quality. This finding is expected to strengthen the service quality of banking organizations by making the organizational culture one of the guides of all members of the organization.
Co-Authors Riane J. Pio Sofia Sambul