Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Productivity
Ecclesia Tandaju
Ilmu Administrasi Bisnis

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Layanan Mobile Banking terhadap Kepuasan Nasabah pada PT. Bank Rakyat Indonesia Unit Bahu Kota Manado Ecclesia Tandaju; Lucky Franky Tamengkel; Joula J. Rogahang
Productivity Vol 6 No 2 (2025): Juni 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i2.61744

Abstract

This study aims to determine the effect of mobile banking service quality on customer satisfaction at PT. Bank Rakyat Indonesia Unit Bahu Kota Manado. The method used is quantitative. The data source for this study is mobile banking customers of PT. Bank Rakyat Indonesia Unit Bahu Kota Manado, using primary data. Data collection techniques include interviews and questionnaires. The data analysis technique used in this study is simple regression analysis. Based on the results of this study, the independent variable (Service Quality) has a significant effect on the dependent variable (Customer Satisfaction) at PT. Bank Rakyat Indonesia Unit Bahu Kota Manado. Therefore, continuous improvement in service quality is necessary to further enhance customer satisfaction.
Co-Authors Joula J. Rogahang Lucky Franky Tamengkel