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All Journal J-HESTECH (Journal Of Health Educational Science And Technology)
Safari Hasan
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Health Professions Medicine & Pharmacology Public Health

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Correlating Nurses’ Therapeutic Communication Efeectiveness with Inpatient Services Quality: Patient Perceptions at Hospital X, Kota Kediri David Raditya Soehartono; Salmaqonita Khusnul Irvani Sari; Sahat Manampin Siahaan; Safari Hasan; Agus Sulistiawan; Anggraini Dyah Setiyarini
Journal of Health Educational Science And Technology Vol. 9 No. 1 (2026): J-HESTECH (Journal Of Health Educational Science And Technology)
Publisher : Faculty of Health Sciences , Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/htc.v9i1.12007

Abstract

Abstract : Good quality hospital services are the result of the interaction of various resources within the hospital, one of which are nurses as healthcare providers. In Indonesia, the quality of nursing services is also influenced by therapeutic communication. Therapeutic communication between healthcare workers and patients is considered good. When medical personnel are able to convey information clearly, empathetically, and openly, patients feel valued and have a better understanding of their health condition and the treatment plan. Based on patient opinions at Hospital X, Kediri Regency, this study attempts to ascertain whether there is a connection between the quality of inpatient services and the efficacy of nurses' therapeutic communication. This study implemented a cross-sectional quantitative observational analytical research design. Cluster random sampling was the sampling strategy employed in this investigation. Cendana, Flamboyan, Seruni, Melati, Bugenville, Anggrek, and Teratai are the names of the rooms used in this study. 15 samples were gathered from each room. The sample size was 105. The result is Based on patient perceptions at Hospital X, Kota Kediri, it can be established that there is a relationship between the quality of inpatient services and the efficacy of nurses' therapeutic communication. The study's statistical test p-value was 0.000 (<0.005). The Conclusion is  Based on patient opinions at Hospital X, Kediri Regency, there is an attachment between the quality of inpatient treatments and the efficacy of nurses' therapeutic communication.   Keywords: therapeutic communication, quality of service, patient preceptions, nurses, health information
Co-Authors AGUS SULISTIAWAN Anggraini Dyah Setiyarini David Raditya Soehartono Sahat Manampin Siahaan Salmaqonita Khusnul Irvani Sari