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Work–family conflict as an explanatory mechanism in the effects of perceived organizational support on job satisfaction Feri Zain; Moh Hasyimi; Ilham Teguh Setiawan; Mohammad Amin
Implementasi Manajemen & Kewirausahaan Vol 5 No 2 (2025): IMKA JOURNAL (OCTOBER)
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Wijaya Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38156/imka.v5i2.679

Abstract

This study examines the role of perceived organizational support and work–family conflict in shaping job satisfaction among employees in the Indonesian banking sector. Using a quantitative survey design, data were collected from 97 employees of PT Bank UOB Indonesia selected through simple random sampling. All variables were measured using validated scales on a five-point Likert format and analyzed with Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings indicate that perceived organizational support has a positive and significant effect on job satisfaction, suggesting that organizational concern for employee welfare and willingness to provide assistance enhance employees’ overall evaluation of their jobs. Perceived organizational support shows a negative but statistically non-significant effect on work–family conflict, indicating only limited influence in reducing role strain between work and family domains in this context. Contrary to dominant findings in prior literature, work–family conflict exhibits a positive and significant effect on job satisfaction, which may reflect employees’ perception that job demands are relatively routine, manageable, and compatible with family responsibilities. Moreover, work–family conflict does not significantly mediate the relationship between perceived organizational support and job satisfaction. These results enrich the literature on work–family dynamics and organizational support by highlighting contextual nuances in an Indonesian banking setting and underscore the practical importance of strengthening supportive organizational practices while maintaining manageable work demands to sustain employee job satisfaction.
PREDICTING THE ACTUAL USE OF E-WALLET AMONG GENERATION Z : AN EXTENDED TECHNOLOGY ACCEPTENCE MODEL WITH THE MEDIATING ROLES OF FINTECH PROMOTION AND INTENTION TO USE Lifatin Nada; Azzatillah Azzatillah; Feri Zain; Ilham Teguh Setiawan; Miftahol Anwar
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 3 (2026): ON GOING
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i2.7774

Abstract

This study extends the TAM literature by showing fintech promotion and intention as sequential mediating variables in explaining the actual use of e-wallet by Gen Z. The results of the study show that directly perceived ease of use has a positive effect on fintech promotion and intention to use e-wallet, indirectly perceived ease of use affects intention to use e-wallet through fintech promotion, affects actual use of e-wallet through intention to use e-wallet and affects actual use of e-wallet through fintech promotion and intention to use e-wallet. Furthermore, directly perceived ease has a positive effect on fintech promotion and intention to use an e-wallet; indirectly perceived ease affects intention to use an e-wallet through fintech promotion, affects actual use of an e-wallet through intention to use an e-wallet, and affects actual use of an e-wallet through fintech promotion and intention to use an e-wallet. Fintech promotion positively affects intention to use an e-wallet and, through intention, affects actual use; intention also has a direct effect on actual use.