Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal International Journal of Health and Information System (IJHIS)
Syahrial Fajrul Nurfajri
Politeknik Piksi Ganesha
Computer Science & IT Health Professions Library & Information Science Medicine & Pharmacology Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Mobile JKN Usage Education on The Effectiveness of BPJS Patient Registration at Welas Asih Regional General Hospital Syahrial Fajrul Nurfajri; Erix Gunawan
International Journal of Health and Information System Vol. 3 No. 3 (2026): January
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/ijhis.v3i3.93

Abstract

BPJS Kesehatan developed the JKN Mobile app so that participants can register for health services without having to wait in line at the hospital. However, system disruptions and a lack of technological knowledge among elderly patients have hindered its use, causing some patients to still choose to register in person at the counter. This study analyzes the impact of education on the use of the JKN Mobile App on the effectiveness of BPJS patient registration at Welas Asih Regional General Hospital, as measured by four indicators: speed of service, ease of access, accuracy of information, and transparency of the process. The researchers employed a quantitative approach with a cross-sectional design. The study population consisted of 107,893 BPJS outpatients based on first-quarter outpatient census data, with a sample of 100 respondents selected through purposive sampling using the Slovin formula. Data were collected via a questionnaire and analyzed using the Mann-Whitney test. The results showed that education had a significant effect on ease of access, accuracy of information, and transparency of the process (P < 0.05), but did not have a significant effect on the speed of service (P = 0.077). This study concluded that education on the use of the Mobile JKN App plays a crucial role in improving the effectiveness of registration, particularly regarding ease of access, accuracy of information, and transparency of the process. Hospitals are advised to continuously improve education for elderly patients and simplify the app’s interface, while BPJS Kesehatan needs to optimize its internet network and train its frontline staff.
Co-Authors Erix Gunawan