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All Journal Formosa Journal of Multidisciplinary Research (FJMR)
Perwita Nurmalasari
Brawijaya University
Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Social Sciences

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Patient Satisfaction Analysis of Infectious and Non-Infectious Tableware at RSUD dr. Mohamad Saleh, Probolinggo City Perwita Nurmalasari; Eva Putri Arfiani
Formosa Journal of Multidisciplinary Research Vol. 4 No. 7 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjmr.v4i7.330

Abstract

This study aims to evaluate patient satisfaction with the use of infectious (disposable) and non-infectious (reusable) tableware in hospital foodservice at RSUD dr. Mohamad Saleh, Probolinggo City. A mixed-methods approach was employed, involving 46 inpatients who met specific inclusion criteria. Data were collected through structured questionnaires, in-depth interviews, and field observations. Quantitative analysis using Likert-scale scoring and Pearson correlation showed higher satisfaction scores for reusable stainless steel tableware, particularly in ergonomic design, food separation, and thermal retention. In contrast, disposable tableware was favored for perceived hygiene but received lower ratings in comfort and durability. The findings highlight the importance of integrating tableware evaluation into hospital service assessments and suggest that reusable tableware offers superior user experience. Improved design and material quality for both types of tableware are recommended to enhance patient satisfaction and support patient-centered care strategies.
Co-Authors Eva Putri Arfiani