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Peran Work-Life Balance dalam Hubungan Authentic Leadership, Emotional Exhaustion, dan Employee Performance pada Industri Perhotelan: Systematic Literature Review Ayu Anisa; Saptaningsih Sumarmi; Vivi Nawangsari
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 4 No. 3 (2026): Mei: Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v4i3.2918

Abstract

The demanding standards of premium service in the hospitality industry frequently expose frontline personnel to heavy workloads, irregular shift patterns, and continuous emotional regulation. These strenuous working conditions generate significant psychological vulnerability, particularly the emergence of emotional exhaustion and role conflict that directly threaten service delivery quality. This study aims to investigate and synthesize the strategic role of work-life balance in mediating and moderating the relationships among authentic leadership, emotional exhaustion, and employee performance. Employing a systematic literature review guided by the PRISMA 2020 statement, comprehensive searches were conducted across reputable international databases for empirical publications from 2022 to 2026. Following screening and eligibility appraisal of 418 identified records, 16 full-text empirical articles met all inclusion criteria and were synthesized qualitatively. Findings reveal that authentic leadership, characterized by relational transparency, balanced processing, and moral integrity, fosters subordinate trust, diminishes affective exhaustion, and enhances employee job performance. Furthermore, work-life balance operates as an instrumental resource replenishment mechanism and a vital protective boundary condition that prevents emotional exhaustion from undermining daily service outcomes. Practical implications underscore the necessity for hotel management to adopt humane scheduling practices alongside ethical leadership development, while theoretical implications highlight the need for longitudinal empirical testing of this integrated conceptual framework within emerging hospitality markets.
Peran Keuangan Hijau terhadap Transformasi Pariwisata Berkelanjutan pada Sektor Perhotelan: Systematic Literature Review Vivi Nawangsari; Tasrim Tasrim; Ayu Anisa
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 4 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i4.2881

Abstract

The hospitality sector plays a major role in driving economic growth within tourism, yet it consumes vast amounts of energy and water while producing substantial waste. When hotel operators plan to shift toward cleaner operations, upfront capital often stands as a primary obstacle. Green finance offers a funding bridge that directs capital into resource-efficient projects, environmental certifications, and operational updates. This systematic review evaluates how green finance drives sustainable tourism transformation in the hospitality sector. A comprehensive literature search was conducted across Scopus, Web of Science, ScienceDirect, MDPI, and Google Scholar for peer-reviewed journal articles published between 2022 and 2026 that address green finance, ESG frameworks, eco-friendly practices, or hotel certifications. Following PRISMA guidelines, 20 relevant articles were selected and verified. The findings reveal five key patterns. Green finance instruments, sustainable credit options, and green taxes broaden the scope of available capital. ESG performance generally connects to improved financial outcomes for hotels, although initial setup costs remain high. Eco-friendly practices and certifications help strengthen brand image and customer loyalty, with documented willingness-to-pay premiums hovering around 5%. Improved credit access boosts overall tourism performance, whereas mid-scale and independent hotels encounter hurdles due to modernization costs. Overall, the path of industry transformation is moving away from basic operational efficiency toward more regenerative models. Hotels need to link green investments directly to performance indicators, secure accessible financing options, and maintain open, accurate communication with guests.